* 1. Overall, how would you rate the quality of your customer service experience?

* 2. How well did we understand your questions and concerns about your pet?

* 3. How long did it take for us to put you and your pet in an exam room to see the veterinarian?

* 4. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

* 5. Do you have any other comments, questions, or concerns?