ACCESSIBILITY AND CUSTOMER SERVICE TRAINING QUIZ Survey

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3. The target date for removing all accessibility barriers in Ontario is (Required.)

2015

2025

2035

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4. The definition of a disability under the Accessibility for Ontarians with Disabilities Act, 2005 includes (Required.)

Physical Disabilities

Developmental Disabilities

WHMIS 2015 GHS

Both A & B

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5. The attitude of others can be a barrier for those with disabilities (Required.)

TRUE

FALSE

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6. If you provide a service used only by others in your organization, that service is not covered under the Accessibility for Ontarians with Disabilities Act, 2005. (Required.)

TRUE

FALSE

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7. According to the Accessibility for Ontarians with Disabilities Act, 2005, an organization’s policies, practices and procedures must be consistent with the principles of independence, dignity, integration, and equality of opportunity (Required.)

TRUE

FALSE

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8. The ‘T’ in the ‘TALK’ TO ME Approach refers to talking. (Required.)

TRUE

FALSE

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9. It is acceptable for you to pet a working guide dog (Required.)

TRUE

FALSE

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10. When assisting someone with a hearing issue, using a pen and paper to communicate may be a good option (Required.)

TRUE

FALSE

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11. A person who id deafblind is likely to assist you in assisting himself by explaining how best to communicate with him (Required.)

TRUE

FALSE

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12. Physical disabilities may be difficult to identify (Required.)

TRUE

FALSE

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13. If you are having a lengthy conversation with someone in a wheelchair or scooter, which of the following is not appropriate? (Required.)

Kneeling next to the person, to maintain eye contact

Sitting next to the person

Leaning over the person

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14. Patience and listening skills are important when dealing with someone with a mental health issue. (Required.)

TRUE

FALSE

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15. When dealing with a person with an intellectual or developmental issue, always speak directly to their companion or support person first. (Required.)

TRUE

FALSE

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16. Someone with a learning disability is capable of learning, just in a different way (Required.)

TRUE

FALSE

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17. Someone with a learning disability may use a laptop computer to take notes (Required.)

TRUE

FALSE

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18. The definition used in your organization for a disability comes from the Employment Standards Act (Required.)

TRUE

FALSE

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19. Service animals are allowed in all areas of your organization open to the public (Required.)

TRUE

FALSE

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20. Volunteers do not need to be given this training. (Required.)

TRUE

FALSE

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21. If someone from the public wants to provide feedback about how we provide goods and services to the public in person, they should see the General Manager (Required.)

TRUE

FALSE

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22. Anyone can receive a copy of our Accessible Customer Service Policy if they request it (Required.)

True

False

ACCESSIBILITY AND CUSTOMER SERVICE TRAINING QUIZ

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* 1. FULL NAME (Required.)

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* 2. DATE (Required.)

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* 3. The target date for removing all accessibility barriers in Ontario is (Required.)

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* 4. The definition of a disability under the Accessibility for Ontarians with Disabilities Act, 2005 includes (Required.)

Question Title

* 5. The attitude of others can be a barrier for those with disabilities (Required.)

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* 6. If you provide a service used only by others in your organization, that service is not covered under the Accessibility for Ontarians with Disabilities Act, 2005. (Required.)

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* 7. According to the Accessibility for Ontarians with Disabilities Act, 2005, an organization’s policies, practices and procedures must be consistent with the principles of independence, dignity, integration, and equality of opportunity (Required.)

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* 8. The ‘T’ in the ‘TALK’ TO ME Approach refers to talking. (Required.)

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* 9. It is acceptable for you to pet a working guide dog (Required.)

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* 10. When assisting someone with a hearing issue, using a pen and paper to communicate may be a good option (Required.)

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* 11. A person who id deafblind is likely to assist you in assisting himself by explaining how best to communicate with him (Required.)

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* 12. Physical disabilities may be difficult to identify (Required.)

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* 13. If you are having a lengthy conversation with someone in a wheelchair or scooter, which of the following is not appropriate? (Required.)

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* 14. Patience and listening skills are important when dealing with someone with a mental health issue. (Required.)

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* 15. When dealing with a person with an intellectual or developmental issue, always speak directly to their companion or support person first. (Required.)

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* 16. Someone with a learning disability is capable of learning, just in a different way (Required.)

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* 17. Someone with a learning disability may use a laptop computer to take notes (Required.)

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* 18. The definition used in your organization for a disability comes from the Employment Standards Act (Required.)

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* 19. Service animals are allowed in all areas of your organization open to the public (Required.)

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* 20. Volunteers do not need to be given this training. (Required.)

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* 21. If someone from the public wants to provide feedback about how we provide goods and services to the public in person, they should see the General Manager (Required.)

Question Title

* 22. Anyone can receive a copy of our Accessible Customer Service Policy if they request it (Required.)

1. FULL NAME (Required.)

2. DATE (Required.)

3. The target date for removing all accessibility barriers in Ontario is (Required.)

4. The definition of a disability under the Accessibility for Ontarians with Disabilities Act, 2005 includes (Required.)

5. The attitude of others can be a barrier for those with disabilities (Required.)

6. If you provide a service used only by others in your organization, that service is not covered under the Accessibility for Ontarians with Disabilities Act, 2005. (Required.)

7. According to the Accessibility for Ontarians with Disabilities Act, 2005, an organization’s policies, practices and procedures must be consistent with the principles of independence, dignity, integration, and equality of opportunity (Required.)

8. The ‘T’ in the ‘TALK’ TO ME Approach refers to talking. (Required.)

9. It is acceptable for you to pet a working guide dog (Required.)

10. When assisting someone with a hearing issue, using a pen and paper to communicate may be a good option (Required.)

11. A person who id deafblind is likely to assist you in assisting himself by explaining how best to communicate with him (Required.)

12. Physical disabilities may be difficult to identify (Required.)

13. If you are having a lengthy conversation with someone in a wheelchair or scooter, which of the following is not appropriate? (Required.)

14. Patience and listening skills are important when dealing with someone with a mental health issue. (Required.)

15. When dealing with a person with an intellectual or developmental issue, always speak directly to their companion or support person first. (Required.)

16. Someone with a learning disability is capable of learning, just in a different way (Required.)

17. Someone with a learning disability may use a laptop computer to take notes (Required.)

18. The definition used in your organization for a disability comes from the Employment Standards Act (Required.)

19. Service animals are allowed in all areas of your organization open to the public (Required.)

20. Volunteers do not need to be given this training. (Required.)

21. If someone from the public wants to provide feedback about how we provide goods and services to the public in person, they should see the General Manager (Required.)

22. Anyone can receive a copy of our Accessible Customer Service Policy if they request it (Required.)