Skip to content
Claims Satisfaction Survey
1.
Policy Number
2.
Adjuster's Name
3.
Was the claims process explained to me clearly?
Yes
No
Partially
4.
Overall when contacting your Adjuster, was a response received in a timely manner:
Most of the time
Sometimes
Rarely
Not Applicable
Telephone
Most of the time
Sometimes
Rarely
Not Applicable
Email
Most of the time
Sometimes
Rarely
Not Applicable
5.
Overall, I would describe the Claims Staff as:
Most of the Time
Sometimes
Rarely
Not Applicable
Positive and Helpful
Most of the Time
Sometimes
Rarely
Not Applicable
Courteous
Most of the Time
Sometimes
Rarely
Not Applicable
Knowledgeable
Most of the Time
Sometimes
Rarely
Not Applicable
Informative
Most of the Time
Sometimes
Rarely
Not Applicable
Met Expectations
Most of the Time
Sometimes
Rarely
Not Applicable
Comments?
6.
Was your claim settled promptly?
Yes
No
Not certain
7.
Overall were you satisfied with how your claim was handled?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
8.
If you would like to provide any additional comments on your claims experience please provide in the space below:
9.
If you would like a representative at West Wawanosh Mutual to contact you to discuss your experience or any other product or service, please provide your information below:
Name:
Contact Number:
Email:
