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Customer Satisfaction Survey
How Are We Doing?
Wordsmith Writing and Editing Services is committed to monitoring the quality of the services and products we provide. We would appreciate your feedback on our performance. (All submissions are anonymous.)
1.
Please rate the following aspects of our work.
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Understanding your requirements
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Communicating clearly and effectively
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Keeping you informed of progress
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Meeting timescales
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Working with you and your team
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Providing value for money
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Responding promptly to problems
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Meeting overall project objectives
Excellent
Good
Adequate
Poor
Unacceptable
N/A
2.
Overall, how do you rate the quality of products and services we provide?
Excellent
Good
Adequate
Poor
Unacceptable
3.
What level of confidence do you have in us to deliver the products and services that you require?
Complete
A lot
Some
Little
None
4.
Overall, is our performance ...
Getting much better?
Getting better?
Staying at about the same level?
Getting worse?
Getting much worse?
5.
Based on our performance, how likely is it that you will use us in the future?
Certain
Very likely
Somewhat likely
Unlikely
Very unlikely
6.
If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
7.
Our business is built entirely on referrals. Do you know anyone else who might appreciate hearing from us about our services? If so, please provide their contact information below.
Name:
E-mail:
Telephone:
8.
Although it is not required, you are welcome to provide your own name and contact information if you wish.
Name:
E-mail:
Telephone:
