Building Department Customer Service Survey

The goal of the City of Wheaton Building Department is to provide excellent service to everyone we serve. Please reflect upon your most recent experience with the Building Department when answering the questions below.

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* 1. Please rate your overall satisfaction with your most recent experience with the City of Wheaton Building Department on a scale of 1 to 5, where 1=Not Satisfied, and 5=Very Satisfied:

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* 2. What types of services did you receive from the Building Department? (Check all that apply):

Building Permit

Plan Review

Property Information/Development Requirements

Records Research

Review Project File

Report a Complaint/Violation

Open a New Business

Other (please specify)

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* 3. Please rate your experience in each of the following areas on a scale of 1 to 5, where 1=Not Satisfied, and 5=Very Satisfied:

	1	2	3	4	5
Timeliness/Prompt Service	Timeliness/Prompt Service 1	Timeliness/Prompt Service 2	Timeliness/Prompt Service 3	Timeliness/Prompt Service 4	Timeliness/Prompt Service 5
Availability/Hours of Service	Availability/Hours of Service 1	Availability/Hours of Service 2	Availability/Hours of Service 3	Availability/Hours of Service 4	Availability/Hours of Service 5
Attitude/Politeness	Attitude/Politeness 1	Attitude/Politeness 2	Attitude/Politeness 3	Attitude/Politeness 4	Attitude/Politeness 5
Communication (written & oral)	Communication (written & oral) 1	Communication (written & oral) 2	Communication (written & oral) 3	Communication (written & oral) 4	Communication (written & oral) 5
Objectivity of Staff	Objectivity of Staff 1	Objectivity of Staff 2	Objectivity of Staff 3	Objectivity of Staff 4	Objectivity of Staff 5
Knowledge	Knowledge 1	Knowledge 2	Knowledge 3	Knowledge 4	Knowledge 5
Professionalism	Professionalism 1	Professionalism 2	Professionalism 3	Professionalism 4	Professionalism 5
Responsiveness/Follow-up	Responsiveness/Follow-up 1	Responsiveness/Follow-up 2	Responsiveness/Follow-up 3	Responsiveness/Follow-up 4	Responsiveness/Follow-up 5
Overall Performance	Overall Performance 1	Overall Performance 2	Overall Performance 3	Overall Performance 4	Overall Performance 5

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* 4. Please list the name(s) of any staff member(s) who assisted you:

Name 1

Name 2

Name 3

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* 5. Which of these best describes you?

Architect/Engineer/Design Professional, etc.

Contractor

Realtor/Appraiser

Business Owner

Property Owner

Other (please specify)

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* 6. Please share any other information you would like for us to know about your recent experience:

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* 7. Would you like for us to contact you about any particular issue?

Yes

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* 8. If you would like us to contact you, please provide your name along with an email address and/or telephone number:

Name:

Phone:

Email: