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Building Department Customer Service Survey
The goal of the City of Wheaton Building Department is to provide excellent service to everyone we serve. Please reflect upon your most recent experience with the Building Department when answering the questions below.
1.
Please rate your overall satisfaction with your most recent experience with the City of Wheaton Building Department on a scale of 1 to 5, where 1=Not Satisfied, and 5=Very Satisfied:
1
2
3
4
5
1
2
3
4
5
2.
What types of services did you receive from the Building Department? (Check all that apply):
Building Permit
Plan Review
Property Information/Development Requirements
Records Research
Review Project File
Report a Complaint/Violation
Open a New Business
Other (please specify)
3.
Please rate your experience in each of the following areas on a scale of 1 to 5, where 1=Not Satisfied, and 5=Very Satisfied:
1
2
3
4
5
Timeliness/Prompt Service
1
2
3
4
5
Availability/Hours of Service
1
2
3
4
5
Attitude/Politeness
1
2
3
4
5
Communication (written & oral)
1
2
3
4
5
Objectivity of Staff
1
2
3
4
5
Knowledge
1
2
3
4
5
Professionalism
1
2
3
4
5
Responsiveness/Follow-up
1
2
3
4
5
Overall Performance
1
2
3
4
5
4.
Please list the name(s) of any staff member(s) who assisted you:
Name 1
Name 2
Name 3
5.
Which of these best describes you?
Architect/Engineer/Design Professional, etc.
Contractor
Realtor/Appraiser
Business Owner
Property Owner
Other (please specify)
6.
Please share any other information you would like for us to know about your recent experience:
*
7.
Would you like for us to contact you about any particular issue?
(Required.)
Yes
No
8.
If you would like us to contact you, please provide your name along with an email address and/or telephone number:
Name:
Phone:
Email:
