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Westracks Rider Survey

Help us improve Westracks!
This brief survey takes less than 5 minutes. Your feedback helps us improve the shuttle service by making it easier for more people to get outside.

The survey is anonymous and optional. You may skip any question you do not wish to answer. Thank you for your time and help in improving the Westracks Shuttle Program!
1.Where did you take the Westracks shuttle today?
(select all that apply)
2.How did you hear about the shuttle? (select all that apply)
3.How easy was it to find information about the shuttle?
4.If the shuttles were NOT available, how would you have made this trip?
5.Why did you choose to take the shuttle today? (select all that apply)
6.Was this your first time visiting any of the shuttle stop destinations?
7.Was this your first time using the Westracks shuttle?
8.Please rate your experience on the shuttle bus (Scale: Excellent → Poor)
Excellent
Good
Fair
Poor
Comfort
Safety
Bus Drivers
Crowding
9.Please rate your experience while waiting for the shuttle bus (Scale: Excellent → Poor)
Excellent
Good
Fair
Poor
Frequency of service
Comfort
Safety
Bus stop locations (accessibility and ease of locating stops)
10.How likely are you to use the shuttle again?
11.Is there anything else you would like to share?
Optional Questions
Please answer a few optional questions to help us understand who we’re reaching and how to improve access to the service.
12.Do you have regular access to a personal vehicle?
13.What zip code do you live in?
14.What race/ethnicity do you identify as?
15.What gender do you identify as?
16.What age range are you in?
17.What is your annual household income range?
18.What language do you primarily speak at home?