How Are We Doing?

All the staff at Westlake Orthotics and Prosthetics strive to provide the best care to our patients!
This survey helps us keep you happy!
We ask that you take a few minutes to complete this survey to let us know how we are doing.
 
Thank you!
 
 

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* 1. How easy or difficult was it to schedule your appointment at a time that was convenient for you?

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* 2. Upon arrival, how would you rate your experience with our administrative staff?

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* 3. For your scheduled appointment, were you seen:

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* 4. Were your financial obligations explained clearly to you?

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* 5. Please rate the knowledge, care and attention you received from your provider?

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* 6. Were your goals and objectives related to the care you received discussed with the practitioner?

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* 7. Did you receive your device(s) when your provider indicated you would?

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* 8. Were you instructed in the purpose and function of the device(s)?

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* 9. Were you instructed in the proper maintenance and/or cleaning of the device(s)?

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* 10. Were you instructed about the potential risks, benefits and precautions associated with the device(s)?

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* 11. Were you instructed on how/who to contact if you have issues with your device itself or skin issues due to your device?

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* 12. Were the instructions regarding the use and care of your device(s) useful?

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* 13. Please rate the training you (or your caregiver) received regarding the device(s):

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* 14. If you had any questions, problems or concerns about your care, were they addressed in a timely manner?

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* 15. Please rate your overall satisfaction with the care you received at Westlake O & P.

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* 16. Would you recommend Westlake O & P to your friends and family if they had a need for our services?

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* 17. Prosthetic Patients:  How comfortable is your socket ?

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* 18. Do you have any other comments, questions, or concerns?

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* 19. Would you like us to contact you? If so, please provide your name and phone number. 

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