West Linn Public Library: Strategic Plan Survey
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1.
Do you have a Clackamas County library card? This includes any library in Clackamas County.
(Required.)
Yes
No
Unsure
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2.
How often do you use the West Linn Public Library? Digital collections and online resources count too.
(Required.)
More than once a month
About once a month
A few times a year
Once a year
Never
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3.
If you or your household have used West Linn Public Library services in the past 12 months, what did you use?
Select all that apply.
(Required.)
Haven’t used library in the past 12 months
Borrowed physical library materials (books, DVDs, CDs, magazines, items from Library of Things)
Borrowed digital library materials (eBooks, downloadable audiobooks and Kanopy movies)
Borrowed a Cultural Pass
Attended a library program (including Take & Make activities and Spice Club Kits)
Used a public computer or Wi-Fi
Used the copier, printer, or fax
Found a place to work, study, or read
Read the newspaper and/or magazines
Asked for research or homework help
Used online databases and resources, such as Consumer Reports, Novelist, New York Times etc
Reserved a meeting room or pod
Got book recommendations from library staff
Used the Seed Library
Other (please specify)
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4.
If you have not visited the library in the past 12 months, tell us why.
Select all that apply.
(Required.)
I have visited the library in the past 12 months
Only use digital resources (Libby, Kanopy, etc)
Parking is unavailable or limited
Transportation is unavailable or limited
Library hours are not convenient
Visit another library
Prefer to buy my own books or other materials
The library doesn’t offer programs, materials, or services that interest me
Concerns about library fines
Sensory environment is overwhelming (e.g., noise, lighting)
Library building is hard to access physically
Other (please specify)
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5.
How valuable is the West Linn Public Library as a community resource?
(Required.)
Very valuable
Valuable
Somewhat valuable
Not at all valuable
Not sure
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6.
What are your favorite things about the West Linn Public Library?
Please select up to three options.
(Required.)
I don't use the library
Books and other physical library materials
Digital resources (Libby, Kanopy, etc)
Cultural Passes
Access to computers, printing, faxing, and scanning
Free Wi-Fi
Picking up library holds
Library programs & events
Art exhibits
Comfortable public space
Community space to connect with other people
Areas for group study or collaboration
Friendly staff
Library locker
Lucky Day collection
Library of Things collection
Meeting rooms and pods
Children's play area
Dedicated teen area
StoryWalk® at Fields Bridge Park
Materials in languages other than English
Book Nook
Other (please specify)
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7.
What are your least favorite things about the West Linn Public Library?
Please select up to three options.
(Required.)
I don’t use the library
Nothing – I’m satisfied with the library
Programs or events don't interest me
High noise level
Hours don’t work for my schedule
Limited parking
Layout or space is hard to navigate
Long wait times for popular materials
Not enough meeting rooms or pods
Overwhelming sensory environment (e.g. lighting, crowding)
Staff is unwelcoming or hard to approach
Unsupervised children
Other (please specify)
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8.
Where should the library focus resources in the coming years to increase its value to you and the community?
Please be as specific as possible – i.e. expanding a collection, offering a program, improving spaces, etc.
(Required.)
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9.
How do you prefer to receive information about library programs and services?
Select all that apply.
(Required.)
Library monthly email newsletter
City of West Linn weekly email
Library website
Facebook
Instagram
Printed calendars, flyers, or brochures
Posters/signs in the library
School communications
LINCC online calendar of events
I don’t receive information about library programs and services
Other (please specify)
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10.
When is most convenient to attend a library event or program?
Select all that apply.
(Required.)
Weekday mornings (10am – 12pm)
Weekday afternoons (12pm – 4pm)
Weekday evenings (4-7pm)
Saturday mornings (10am – 12pm)
Saturday afternoons (12-4pm)
Sunday mornings (10am – 12pm)
Sunday afternoons (12-4pm)
I am unable to visit during operating hours
Other (please specify)
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11.
For demographic purposes, please select your age below:
(Required.)
Under 18
18-29
30-39
40-49
50-59
60-79
80+
Prefer not to answer
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12.
Does your household include anyone younger than 18 years of age (including yourself)?
(Required.)
Yes
No
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13.
In what ZIP code do you live?
(Required.)
97068
97036
97045
97034
97035
97070
97027
97086
97013
97015
97222
Other (please specify)
14.
OPTIONAL:
If you or someone you care for has a disability, what services, resources, or accommodations would help make the library more accessible or welcoming?
15.
OPTIONAL:
Thinking about your own experience or those of people you know, how could the library better welcome and serve people from all backgrounds in our community?
16.
OPTIONAL
:
How has the library made a difference in your life or the greater community?
17.
OPTIONAL:
What is your preferred language? This will assist us in growing our World Language collection.
18.
OPTIONAL:
Is there anything else you’d like to share with us that hasn’t already been addressed?
19.
OPTIONAL:
Would you like to provide your contact information in case we have follow-up questions about your feedback? Your contact information will not be used for marketing— without answering this question, your survey results will remain anonymous.
