Welcome to the Westland District Library Survey

Westland District Library wants to find out what you think of your Library Service. Throughout February you have an opportunity to tell us how you feel about these services by completing our survey questionnaire.

Your answers will help inform future developments and improvements within the Library, helping us to ensure that future services are reflecting the needs and interests of our community.

It will take approximately 10 minutes to answer, all responses are confidential and the data collected will be analysed anonymously.

There is the opportunity, within the questionnaire, to enter a prize draw to win a $50 New World voucher.

Thank you for your time and thoughts. 

* 1. Are you a Westland District Resident?

* 2. In which age group are you?

* 3. Please indicate your gender

* 4. Are you a member of the Westland District Library?

* 5. On average, how often do you visit the library?

* 6. Thinking of the library as a community space, do you agree with the following statements?

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Not applicable
The library is conveniently located in the centre of Hokitika
The building is attractive and in good repair
The library is kept clean and tidy
There is sufficient comfortable seating available in the library
There is sufficient desk space available to use in the library
There are sufficient power points to charge devices (phones, tablets, laptops etc.)

* 7. Thinking of the Customer Service provided by library staff, do you agree with the following statements?

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Not applicable
The staff are always welcoming and friendly.
The staff are knowledgeable and competent.
The staff are helpful and respond promptly to queries and requests.

* 8. Which of the following library services do you use? Tick all that apply.

* 9. How satisfied are you with the library's range of physical collections?

  Very satisfied Satsified Neither satisfied or dissatisfied Dissatisfied Very dissatisfied I do not use this
Fiction Books
Large Print Books
Non-Fiction Books
Maori Collection
Magazines
Newspapers
DVDs
Young Adult Books
Children's Books

* 10. How satisfied are you with the library's online resources?

  Very satisfied Satsified Neither satisfied or dissatisfied Dissatisfied Very dissatisfied I don't use this
Library Website
Library Catalogue
Library 'Bookmyne' App
Library e-books
Library e-audio books
Library 'Libby for Overdrive' App
Online Databases
Westland District Library Facebook page

* 11. Overall, to what extent are you satisfied with the library and the services that it provides?

* 12. Is there anything that you would like the library to improve or introduce that would encourage you to join the library or to use the library services more?

* 13. For the financial year 2016-2017, the library service was funded from $561,588 of general rates.  This equates to $67.60 per Westland District Resident.  Do you think this is good value for money?

* 14. How valuable do you feel using library services is to your quality of life? Rate on a scale of 1-5, where 1 is not at all and 5 is very valuable.

  1 2 3 4 5 Not applicable
Improved mental wellbeing
Social opportunities
Increased self-confidence
Gaining qualifications
Involvement in activities with friends and family
A safe space
Increased knowledge or skills
Enjoyment

* 15. What do you consider to be the main benefits of using your library?

* 16. Please tell us whether you agree with the following statements, where 1 is to strongly disagree and 5 is to strongly agree.

  Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree
The library is important to me.
The library is important to this community.
I would recommend the library to others.
The library helps me to feel connected to my community and cultural heritage.
The library helps me to find out about and access other services.
The library is a vital resource for families in this community.
The library is a vital resource for older people in this community.
Without the library I wouldn't have access to a computer.
Without the library I wouldn't have access to the internet.

* 17. If you would like to go into the draw to win one of three $50 New World vouchers, please leave your contact details below:

* 18. If you would like to receive our e-newsletter letting you know what's on at the library, please enter your email address.

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