Helmer Scientific Website Usability Survey

Please let us know your experience!

Thank you for taking the time to complete this helpful survey! At Helmer Scientific, we deeply value your feedback as we want to continuously improve our methods for providing the most current and helpful information to the customer through digital channels and our website. Your feedback will be used to evaluate how our website can be improved to be more user friendly resource.

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* 1. How many times do you visit the site per year?

2-3

4-15

16-30

31 or more

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* 2. Please specify your contact department:

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* 3. What was your primary purpose for visiting our website? If searching for a product, please let us know which product type and capacity.

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* 4. Rate how quickly and easily you were able to find the product or information you were seeking on our site.

Major issues with site - frustrating user experience (improvements are critical)

Website needs attention - problems with finding the right information (confusing user experience)

A decent user experience compared to other sites - some slight issues

No frustrations with load time or navigating - nice overall website (no improvements necessary)

1st time visit and after has been a swift and easy experience - excellent website experience

Major issues with site - frustrating user experience (improvements are critical)

Website needs attention - problems with finding the right information (confusing user experience)

A decent user experience compared to other sites - some slight issues

No frustrations with load time or navigating - nice overall website (no improvements necessary)

1st time visit and after has been a swift and easy experience - excellent website experience

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* 5. What could we have done to make it easier / faster for you to find the product / information needed?

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* 6. Please rate the following related to your overall user experience:

	Lousy	Below Average	Decent	Good	Excellent
Menu clarity while navigating throughout site	Menu clarity while navigating throughout site Lousy	Menu clarity while navigating throughout site Below Average	Menu clarity while navigating throughout site Decent	Menu clarity while navigating throughout site Good	Menu clarity while navigating throughout site Excellent
Organization of content / information	Organization of content / information Lousy	Organization of content / information Below Average	Organization of content / information Decent	Organization of content / information Good	Organization of content / information Excellent
Site layout / visual design	Site layout / visual design Lousy	Site layout / visual design Below Average	Site layout / visual design Decent	Site layout / visual design Good	Site layout / visual design Excellent
Logical display of products and information	Logical display of products and information Lousy	Logical display of products and information Below Average	Logical display of products and information Decent	Logical display of products and information Good	Logical display of products and information Excellent
Easily understand differences between product models	Easily understand differences between product models Lousy	Easily understand differences between product models Below Average	Easily understand differences between product models Decent	Easily understand differences between product models Good	Easily understand differences between product models Excellent

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* 7. Overall, how would you describe your experience when interacting with our website

1. Brutal - would prefer to contact Sales

2. Challenging - needs improvement

3. OK - decent website experience with no frustrations

4. Easy - overall good website experience / would gladly revisit

5. Blissful - exceptional user experience / found what you were looking for with ease

1. Brutal - would prefer to contact Sales

2. Challenging - needs improvement

3. OK - decent website experience with no frustrations

4. Easy - overall good website experience / would gladly revisit

5. Blissful - exceptional user experience / found what you were looking for with ease

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* 8. Next time you need information about a Helmer Scientific product, would you be more likely to:

Contact a Sales Expert first

Revisit website first

Helmer Scientific Website Usability Survey

Please let us know your experience!

Question Title

* 1. How many times do you visit the site per year?

Question Title

* 2. Please specify your contact department:

Question Title

* 3. What was your primary purpose for visiting our website? If searching for a product, please let us know which product type and capacity.

Question Title

* 4. Rate how quickly and easily you were able to find the product or information you were seeking on our site.

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* 5. What could we have done to make it easier / faster for you to find the product / information needed?

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* 6. Please rate the following related to your overall user experience:

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* 7. Overall, how would you describe your experience when interacting with our website

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* 8. Next time you need information about a Helmer Scientific product, would you be more likely to:

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* 9. If the website were a car, what car would it be (i.e. Toyota Corrola, Aston Martin, etc.)?

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* 10. Do you have anything else you would like to share with Helmer Scientific about our website?