Active Dundee Membership Cancellation 2025 We’re sorry to see you go and are interested in learning more about why you decided to cancel your membership. Your responses will be kept confidential and will not be used for any purpose other than helping us improve our service in the future. OK Question Title * 1. Why did you cancel your membership? (please tick all that apply) Medical/personal reasons Too expensive Moving house/city Not enough time to use it Standard of equipment/facilities Lack of suitable classes/activities Moving to a different provider Other OK Question Title * 2. If you answered 'Moving to a different provider' - where and why? OK Question Title * 3. What additional services would be important for you in a membership? (please tick all that apply) More/better equipment Health and Fitness events Better facilities Competitions Monthly member giveaways Better communication Other (please specify) OK Question Title * 4. Which of our facilities did you use? (please tick all that apply) Olympia Lochee Swimming & Leisure Centre Dundee International Sports Complex (DISC) Douglas Sports Centre Menzieshill Community Hub Grove Swim & Sports Centre St Paul's Swim & Sports Centre Harris Swim & Sports Centre McTaggart Centre RPC OK Question Title * 5. What did you use most with your membership? (please tick all that apply) Fitness Classes Swimming Gym Racket Sports Health Suite Junior/Teen activities Sport activities Didn't use it Other (please specify) OK Question Title * 6. Please rate the following areas from your experience with Active Dundee Poor Satisfactory Excellent N/A Customer Service Customer Service Poor Customer Service Satisfactory Customer Service Excellent Customer Service N/A Facilities Facilities Poor Facilities Satisfactory Facilities Excellent Facilities N/A Cleanliness Cleanliness Poor Cleanliness Satisfactory Cleanliness Excellent Cleanliness N/A Activities Activities Poor Activities Satisfactory Activities Excellent Activities N/A Overall experience Overall experience Poor Overall experience Satisfactory Overall experience Excellent Overall experience N/A OK Question Title * 7. Would you consider getting a membership with us again? Yes No Maybe OK Question Title * 8. What would encourage you to return to Active Dundee? (please tick all that apply) Special Offers Reduced Prices Member Events Additional Services Improvements to facilities Other (please specify) OK Question Title * 9. Do you have any further feedback you wish to share? OK DONE