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Active Dundee Membership Cancellation 2025
We’re sorry to see you go and are interested in learning more about why you decided to cancel your membership. Your responses will be kept confidential and will not be used for any purpose other than helping us improve our service in the future.
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1.
Why did you cancel your membership? (please tick all that apply)
Standard of equipment/facilities
Moving to a different provider
Moving house/city
Too expensive
Medical/personal reasons
Lack of suitable classes/activities
Not enough time to use it
Other
2.
If you answered 'Moving to a different provider' - where and why?
3.
What additional services would be important for you in a membership? (please tick all that apply)
Health and Fitness events
More/better equipment
Competitions
Monthly member giveaways
Better facilities
Better communication
Other (please specify)
4.
Which of our facilities did you use? (please tick all that apply)
Olympia
Lochee Swimming & Leisure Centre
Dundee International Sports Complex (DISC)
Douglas Sports Centre
Menzieshill Community Hub
Grove Swim & Sports Centre
St Paul's Swim & Sports Centre
Harris Swim & Sports Centre
McTaggart Centre
RPC
5.
What did you use most with your membership? (please tick all that apply)
Fitness Classes
Swimming
Gym
Racket Sports
Health Suite
Junior/Teen activities
Sport activities
Didn't use it
Other (please specify)
6.
Please rate the following areas from your experience with Active Dundee
Poor
Satisfactory
Excellent
N/A
Customer Service
Poor
Satisfactory
Excellent
N/A
Facilities
Poor
Satisfactory
Excellent
N/A
Cleanliness
Poor
Satisfactory
Excellent
N/A
Activities
Poor
Satisfactory
Excellent
N/A
Overall experience
Poor
Satisfactory
Excellent
N/A
7.
Would you consider getting a membership with us again?
Yes
No
Maybe
8.
What would encourage you to return to Active Dundee? (please tick all that apply)
Additional Services
Special Offers
Reduced Prices
Member Events
Improvements to facilities
Other (please specify)
9.
Do you have any further feedback you wish to share?
Current Progress,
0 of 9 answered