Question Title

Image
Gravity Irrigation Service Standards
Water Delivery
We currently measure our water delivery performance by the following service standards:

·         percentage of orders delivered on day requested;
·         percentage of orders within +/-10% of flow rate for 90% of time; and
·         percentage of orders +/-40mm of supply level 90% of time.  

Our targets are 93% for delivered on day requested, 80% for flow rates and 80% for supply levels. We currently meet these targets but we want to know if these service standards are still meaningful to you.

Question Title

* 1. Are these service standards relevant to you?

  Is this service standard meaningful to you? Should they be left as they are?
Percentage of orders delivered on day requested
Percentage of orders within +/-10% of flow rate for 90% of time
Percentage of orders +/-40mm of supply level 90% of time

Question Title

* 2. What defines a successful irrigation for you?

Question Title

* 3. What is most important to you when it comes to receiving your irrigation water order?

Question Title

* 4. Do our current service standards around water delivery accurately reflect the service you wish to receive from GMW?

Question Title

* 5. Postcode

For further information or to submit any further suggestions please email us at YourSay@gmwater.com.au.

Goulburn-Murray Water protects your privacy by collecting and handling your personal information in accordance with the requirements of the Privacy and Data Protection Act 2014 (Vic). We may collect personal information, where you choose to provide it to us, for the purposes of contacting you regarding the Have your say @ GMW survey. If you do not provide us with your personal information, we may not be able to keep you updated. Information collected is usually disclosed to relevant GMW staff. You may gain access to and correct your personal information under the Freedom of Information Act 1982 (Vic). For further information, please refer to our Privacy Policy at www.g-mwater.com.au/privacy

T