Your opinion matters to us!

While we strive to do our best, we want to know how you view our practice.
This survey is confidential and personal identification is not required.

* Appointment with:

* Appointment Date:

Please enter your appointment date:

* Patient Status:

* Our Facility:

  agree disagree N/A
The office is conveniently located
Reception area is neat and welcoming.
Procedure room atmosphere is neat and clean

* Appointment/Phones:

  agree disagree N/A
Staff is courteous and helpful when scheduling an appointment.
I am able to obtain an appointment in a reasonable amount of time.
The phone choices (auto-attendant) are easy to understand and easy to use
I am able to speak to a scheduler or nurse when calling the office or I receive a call back in a timely manner.
Appointment time meets my needs.

* Billing/Insurance Department:

  agree disagree N/A
My bill is easy to understand
Staff is courteous and friendly on the phone.
Staff returns calls within a reasonable time frame
Staff is competent in answering my insurance/billing issues or questions in a competent manner and language I can understand.

* Front Office Staff:

  agree disagree N/A
Front office staff greets me in a friendly manner and registers me promptly.
Front office staff treats me with respect and courtesy.
Front office staff works with a professional and caring attitude.
The waiting time to register is acceptable.

* Clinical Staff: Physician's Nurses

  agree disagree N/A
The nurses and staff greet me either personally or on the phone in a friendly and caring manner.
My questions and needs are handled in an acceptable manner.
Clinical Staff provides me with Educational materials that are helpful.

* Endoscopy Staff (Nurses and Technicians)

  agree disagree N/A
The Endoscopy Staff greets me in a friendly and caring manner.
The Endoscopy Staff is knowledgeble about the procedures and the post-procedural process and are able to communicate this information to patients and family members.
The Wake Endoscopy staff made my experience as comfortable and stress free as possible.
I received my test results the day of the procedure and a copy of the report was given to me.
Educational materials were made available to me by the staff.

* Physician/Physician's Assistant:

  agree disagree N/A
My physician explained fully what he/she would be doing.
Physician asked questions to understand my condition
My procedure was performed with minimal discomfort.
I was notified of the pathology/lab/x-ray results in a timely manner.
The physician/physician's assistant demonstrates a caring and approachable attitude.

* Overall Satisfaction:

  agree disagree N/A
My privacy and the privacy of other patients is respected.
I am satisfied with the medical/clinical services provided by Wake Endoscopy Center.
I would recommend Wake Endoscopy Center to my family and friends.

* Your comments are welcomed. Thank you for taking your time to take the survey