Dear Members,
 
2018 has been yet another year of growth and re-engagement with our club's culture and future. Through our member committees, our Blue Sky Planning sessions, and our ongoing efforts to be visible and accessible for feedback and suggestions, we continue to benefit from taking advantage of our most valuable resource for improving our club - you!

With that in mind, to assist in modeling our shared vision for our great club, we have prepared the following survey that will support us in planning improvements for our 2019 season and beyond. 

Please take take a moment to fill out the following short survey before  Friday, October 26th, 2018; it should only take about 3-5 minutes to complete. All survey data will be compiled and presented at the 2018 Semi-AGM on November 22nd.

Please note: you can complete only one online survey per household. If you would like to submit more than one per household, please contact our main office at (902) 429 2822 (ext. 0).

If you have any additional questions, please feel free to contact me directly at david@waegwoltic.ca, or call via my cell at 902.219.1967.

Best Regards,
David

Question Title

* 1. What membership category are you?

Question Title

* 2. How often did you visit the Waegwoltic Club during the 2018 season?

Question Title

* 3. What Club facilities do you use when on the grounds? (Select all that apply)

Question Title

* 4. Do you feel you received value for your membership this season?

Question Title

* 5. How would you rate your overall level of satisfaction with the Waegwoltic Club this year?

Question Title

* 6. What is your preferred method of communication with the Waeg?

Question Title

* 7. How do you and your family find out about events/activities at The Waeg? (Select all that apply)

Question Title

* 8. How satisfied were you with the following administrative and office services:

  Highly Satisfied Somewhat Satisfied Neither Satisfied or Dissatisfied Somewhat Dissatisfied Highly Dissatisfied

Professionalism of Club Manager

Main Office Hours
Professionalism of the office staff
Response time to inquiries, concerns and questions

Question Title

* 9. How satisfied were you with the following experiences at the club?

  Highly satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Highly dissatisfied
Accessibility & Visibility of Staff
Cleanliness & Appearance of Grounds
Cleanliness & Appearance of Buildings/Washrooms
Responsiveness of Staff
Member Communications

Question Title

* 10. How often did you visit the following pools?

  More than 3 times a
week
1-3 times a
week
Every 2-3
weeks
Every
Month
Never
Main Pool
Lido Pool
Bloomingdale Pool
Lauderdale Pool

Question Title

* 11. How satisfied were you with the following pool schedules:

  Highly Satisfied Somewhat Satisfied Neither satisfied or dissatisfied Somewhat Dissatisfied Highly dissatisfied Did not use
Main Pool
Lido Pool
Bloomingdale Pool
Lauderdale Pool

Question Title

* 12. How satisfied were you with the following pool services/programs/offerings:

  Highly Satisfied Somewhat Satisfied Neither satisfied or dissatisfied Somewhat Dissatisfied Highly Dissatisfied Did not use
Swimming Lessons
Quality of Instructors
Quality of Lifeguarding/Overall Pool Supervision
Cleanliness and Appearance of Pool areas
Pool Changing Room areas

Question Title

* 13. How often did you visit the following food service areas?

  More than 3 times a week 1-3 times a week Every 2-3 weeks Every month Never
Dining Room
Club Lounge (Bar)
Coffee Shop

Question Title

* 14. How satisfied were you with the following food service areas?

  Highly satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Highly Dissatisfied Did not use
Dining Room and Lounge Service Quality
Coffee Shop Service Quality
Food Presentation
Overall Cleanliness and Appearance of Food Service areas

Question Title

* 15. How satisfied were you with the hours of operation for the following?

  Highly satisfied Somewhat satisfied Neither satisfied or
dissatisfied
Somewhat dissatisfied Highly dissatisfied Did not use
Dining Room
Coffee Shop
Club Lounge (Bar)

Question Title

* 16. How often did you or a member of your family play tennis at The Waegwoltic Club

  More than 3 times a week 1-3 times per week Every 2-3 weeks Every month Never
Recreational Play
Mix & Match Tournaments
Programming
Weekly Tennis Mixers

Question Title

* 17. How satisfied were you with the following tennis offerings?

  Highly satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Highly dissatisfied Did not use
Maintenance and quality
of Courts
The level of
Instruction/Quality of
Instructors/Staff
Responsiveness
Overall Court Availability
Adult Tennis Mixers
Social Tennis Events
(Mix & Match, etc.)
Tennis Club Championship

Question Title

* 18. Please indicate any additional areas/activities you might be interested in the Waegwoltic Club exploring or offering in the future.

  Very interested Somewhat interested Not really interested
Additional indoor space for programming or social events
Adult work out area (gym equipment, etc)
More fall and winter programs/activities
More adult fitness programs (pilates/yoga/etc)
Additional social events for adults

Question Title

* 19. How would you rate your level of satisfaction with regards to the programming events that you attended during the 2018 season?

Question Title

* 20. How satisfied were you with the following sailing offerings?

  Highly satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Highly dissatisfied Not applicable
Level of Instruction/Quality of Instructors
Equipment and facilities
Regattas/Competitions
Communication

Question Title

* 21. How likely are you to recommend joining the Waegwoltic Club to others?

Question Title

* 22. We would love to hear any suggestions or comments regarding the Waegwoltic Club in general. Please feel free to offer any feedback about your Waegwoltic experience here.

Thank you for your time and feedback. Results will be presented at Waegwoltic Club's Semi-Annual General Meeting on Thursday, November 22nd, 2018.

T