Law Firm Client Services Feedback

Service Questionnaire

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* 1. How many attorneys are in your firm?

Solo

2-5

6-10

10+

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* 2. Please answer the following:

	Strongly Disagree - 1	2	3	4	5	6	7	8	9	Strongly Agree - 10
I would recommend VPS to others.	I would recommend VPS to others. Strongly Disagree - 1	I would recommend VPS to others. 2	I would recommend VPS to others. 3	I would recommend VPS to others. 4	I would recommend VPS to others. 5	I would recommend VPS to others. 6	I would recommend VPS to others. 7	I would recommend VPS to others. 8	I would recommend VPS to others. 9	I would recommend VPS to others. Strongly Agree - 10
VPS Paralegals are easily accessible and responsive.	VPS Paralegals are easily accessible and responsive. Strongly Disagree - 1	VPS Paralegals are easily accessible and responsive. 2	VPS Paralegals are easily accessible and responsive. 3	VPS Paralegals are easily accessible and responsive. 4	VPS Paralegals are easily accessible and responsive. 5	VPS Paralegals are easily accessible and responsive. 6	VPS Paralegals are easily accessible and responsive. 7	VPS Paralegals are easily accessible and responsive. 8	VPS Paralegals are easily accessible and responsive. 9	VPS Paralegals are easily accessible and responsive. Strongly Agree - 10
I am kept apprised of the status of my requests.	I am kept apprised of the status of my requests. Strongly Disagree - 1	I am kept apprised of the status of my requests. 2	I am kept apprised of the status of my requests. 3	I am kept apprised of the status of my requests. 4	I am kept apprised of the status of my requests. 5	I am kept apprised of the status of my requests. 6	I am kept apprised of the status of my requests. 7	I am kept apprised of the status of my requests. 8	I am kept apprised of the status of my requests. 9	I am kept apprised of the status of my requests. Strongly Agree - 10
VPS Paralegals are knowledgeable.	VPS Paralegals are knowledgeable. Strongly Disagree - 1	VPS Paralegals are knowledgeable. 2	VPS Paralegals are knowledgeable. 3	VPS Paralegals are knowledgeable. 4	VPS Paralegals are knowledgeable. 5	VPS Paralegals are knowledgeable. 6	VPS Paralegals are knowledgeable. 7	VPS Paralegals are knowledgeable. 8	VPS Paralegals are knowledgeable. 9	VPS Paralegals are knowledgeable. Strongly Agree - 10
VPS partners with me to meet my project needs.	VPS partners with me to meet my project needs. Strongly Disagree - 1	VPS partners with me to meet my project needs. 2	VPS partners with me to meet my project needs. 3	VPS partners with me to meet my project needs. 4	VPS partners with me to meet my project needs. 5	VPS partners with me to meet my project needs. 6	VPS partners with me to meet my project needs. 7	VPS partners with me to meet my project needs. 8	VPS partners with me to meet my project needs. 9	VPS partners with me to meet my project needs. Strongly Agree - 10
VPS instills confidence by maintaining high operating standards.	VPS instills confidence by maintaining high operating standards. Strongly Disagree - 1	VPS instills confidence by maintaining high operating standards. 2	VPS instills confidence by maintaining high operating standards. 3	VPS instills confidence by maintaining high operating standards. 4	VPS instills confidence by maintaining high operating standards. 5	VPS instills confidence by maintaining high operating standards. 6	VPS instills confidence by maintaining high operating standards. 7	VPS instills confidence by maintaining high operating standards. 8	VPS instills confidence by maintaining high operating standards. 9	VPS instills confidence by maintaining high operating standards. Strongly Agree - 10
VPS allows me to focus more on substantive legal tasks, increasing my value to my clients.	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. Strongly Disagree - 1	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. 2	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. 3	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. 4	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. 5	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. 6	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. 7	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. 8	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. 9	VPS allows me to focus more on substantive legal tasks, increasing my value to my clients. Strongly Agree - 10
VPS allows me to control my costs, making my practice more profitable.	VPS allows me to control my costs, making my practice more profitable. Strongly Disagree - 1	VPS allows me to control my costs, making my practice more profitable. 2	VPS allows me to control my costs, making my practice more profitable. 3	VPS allows me to control my costs, making my practice more profitable. 4	VPS allows me to control my costs, making my practice more profitable. 5	VPS allows me to control my costs, making my practice more profitable. 6	VPS allows me to control my costs, making my practice more profitable. 7	VPS allows me to control my costs, making my practice more profitable. 8	VPS allows me to control my costs, making my practice more profitable. 9	VPS allows me to control my costs, making my practice more profitable. Strongly Agree - 10

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* 3. What could VPS do to improve your service experience?

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* 4. Please provide any additional feedback you may have for us.