Guest Comment Card Survey

Which Villa did you stay in?

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* 1. Which Villa did you stay in?

What were the dates of your stay?

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* 2. What were the dates of your stay?

Arrival Date

Departure Date

Are You....?

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* 3. Are You....?

Owner

Friend of Owner

RCI Exchanger

Interval International Exchanger

Diamond Resorts Exchanger

Trading Places Exchanger

Vacation Internationale Owner

A Rental Guest

Other (please specify)

Were there any Staff Member(s) that were particularly Helpful?

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* 4. Were there any Staff Member(s) that were particularly Helpful?

How would you rate the following?

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* 5. How would you rate the following?

	Excellent	Good	Average	Fair	Poor
Overall Resort Experience	Overall Resort Experience Excellent	Overall Resort Experience Good	Overall Resort Experience Average	Overall Resort Experience Fair	Overall Resort Experience Poor
Check-In Speed Efficiency	Check-In Speed Efficiency Excellent	Check-In Speed Efficiency Good	Check-In Speed Efficiency Average	Check-In Speed Efficiency Fair	Check-In Speed Efficiency Poor
Check-Out Speed Efficiency	Check-Out Speed Efficiency Excellent	Check-Out Speed Efficiency Good	Check-Out Speed Efficiency Average	Check-Out Speed Efficiency Fair	Check-Out Speed Efficiency Poor
Guest Services/Hospitality	Guest Services/Hospitality Excellent	Guest Services/Hospitality Good	Guest Services/Hospitality Average	Guest Services/Hospitality Fair	Guest Services/Hospitality Poor
Staff Responsiveness	Staff Responsiveness Excellent	Staff Responsiveness Good	Staff Responsiveness Average	Staff Responsiveness Fair	Staff Responsiveness Poor
Housekeeping/Cleanliness	Housekeeping/Cleanliness Excellent	Housekeeping/Cleanliness Good	Housekeeping/Cleanliness Average	Housekeeping/Cleanliness Fair	Housekeeping/Cleanliness Poor
Housekeeping Services	Housekeeping Services Excellent	Housekeeping Services Good	Housekeeping Services Average	Housekeeping Services Fair	Housekeeping Services Poor
Unit Amenities	Unit Amenities Excellent	Unit Amenities Good	Unit Amenities Average	Unit Amenities Fair	Unit Amenities Poor
Public Areas	Public Areas Excellent	Public Areas Good	Public Areas Average	Public Areas Fair	Public Areas Poor
Front Desk Services	Front Desk Services Excellent	Front Desk Services Good	Front Desk Services Average	Front Desk Services Fair	Front Desk Services Poor
On-Site Activities	On-Site Activities Excellent	On-Site Activities Good	On-Site Activities Average	On-Site Activities Fair	On-Site Activities Poor
Maintenance Services	Maintenance Services Excellent	Maintenance Services Good	Maintenance Services Average	Maintenance Services Fair	Maintenance Services Poor
Resort Grounds	Resort Grounds Excellent	Resort Grounds Good	Resort Grounds Average	Resort Grounds Fair	Resort Grounds Poor

If there was a challenge with your Villa, please Indicate below the item(s) that required attention:

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* 6. If there was a challenge with your Villa, please Indicate below the item(s) that required attention:

A/C or Heat

Internet / Wi-Fi

TV / DVD

Guest Plumbing

Drapes

Appliances

Furniture

Lighting

Fireplace

Other (please specify)

Please share with us any recommendations that will make your next visit more enjoyable. Or, if there were challenges please clarify what you experienced.

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* 7. Please share with us any recommendations that will make your next visit more enjoyable. Or, if there were challenges please clarify what you experienced.

How likely are you to return to our resort?

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* 8. How likely are you to return to our resort?

Very Likely

Somewhat Likely

Unsure

Somewhat Unlikely

Very Unlikely

Are you interested in future rental stay promotions? Please provide your contact information:

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* 9. Are you interested in future rental stay promotions? Please provide your contact information:

Name

Address

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

Guest Comment Card

We Welcome Your Comments!

We are pleased to have had the opportunity to serve you as your host. To help us maintain our goal of excellence, please take a few minutes to complete this questionnaire. Your comments are most valuable to us and are given personal consideration and attention. Thank you for your time!

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* 1. Which Villa did you stay in?

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* 2. What were the dates of your stay?

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* 3. Are You....?

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* 4. Were there any Staff Member(s) that were particularly Helpful?

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* 5. How would you rate the following?

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* 6. If there was a challenge with your Villa, please Indicate below the item(s) that required attention:

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* 7. Please share with us any recommendations that will make your next visit more enjoyable. Or, if there were challenges please clarify what you experienced.

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* 8. How likely are you to return to our resort?

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* 9. Are you interested in future rental stay promotions? Please provide your contact information: