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Survey on Next-Gen Banking - Transformation, Disruption and Innovation

Digital disruption is pushing banks to change.
In financial services we should expect digitalization to revolutionize banking.
But, what could the next-generation bank look like?
How future banks could brace for a new wave of digital disruption?

Objective of the Survey

This Survey is designed with the aims to learn more about
> How the connected customer wants the next-gen banking services to integrate with their connected life
> What could the next-generation banking services look like?
> How banks can focus on activities generating value for customers and looking after customer relationships
What’s in it for you?

Thank you for taking part in this important survey, a survey that will point the way to future banking.

This survey should only take 5-6 minutes to complete.  Be assured that all answers you provide will be kept in the strictest confidentiality.  Survey results will be summarized and sent to all those who fully complete the survey.

Upon submitting your survey responses, you’ll receive an in-depth research report for reference.
Also, respondents may be invited to join our coming executive luncheon on Fintech and future banking.

For questions or to learn more about our research program and executive networking events, please contact us at marketing@hohon-asia.com
1.Please fill in your contact information.  
(Be assured that all answers you provide will be kept in the strictest confidentiality. )(Required.)
2.What industry is your organization in?
Changing Consumer Behavior and Customer Need in Banking Sector
3.Which channel do you use to handle the following activities? (Please select all that apply.)(Required.)
Branch Banking
ATM
Internet Banking
Phone Banking
Mobile Banking
Make deposits
Pay bills
Bank Transfer
International money transfer
Balance inquiry
Update account details
Dispute a transaction
File a complaint
Inquire about a product
Investment
Insurance
Loans and Mortgages
Report lost/stolen debit/credit card
Other
4.How frequently do you use the following banking channels per month?  (Please select all that apply.)(Required.)
Branch Banking
ATM
Internet Banking
Phone Banking
Mobile Banking
1-5 times
6-10 times
11-15 times
over 15 times
Nil
5.Please rate your satisfaction for each of the following channels(Required.)
Very Satisfied
Satisfied
OK
Dissatisfied
Very Dissatisfied
Branch Banking
ATM
Internet Banking
Phone banking
Mobile banking
6.Do you prefer digital banking over branch banking?(Required.)
7.What are for you the main concerns with digital banking?  (Please select all that apply.)(Required.)
8.Which factor would encourage you to use more digital banking?  (Please select all that apply.)(Required.)
Using digital channels more extensively – Expectations and Concerns
9.Do you trust online-only banks?(Required.)
10.Would you shift to a branchless bank?(Required.)
11.Would you be willing to share your personal financial data (e.g. where you spend your money) with banks to get customized offerings.(Required.)
12.What would be your expectations on digital banking services?   (Please select all that apply.)(Required.)
13.What is your utilization of the digital banking services on the below e-settlements per month?(Required.)
1-5 times
6-10 times
11-15 times
over 15 times
Nil
Catering services
Education services
Entertainment
Financial services
Hotel and travel booking
Medical services
Pay for the public services
Property services
Purchase of clothes and apparel
Purchase of furniture and household goods
Tax payment
Telecom services
e-Donation
Fund transfer
14.How frequently do you do online shopping per month?(Required.)
Clothes and apparel
Consumer electronics
Food, health and beauty
Furniture and household goods
Travel
1-5 times
6-10 times
11-15 times
over 15 times
Nil
15.What is your preferred payment option for online purchases(Required.)
16.How frequently do you do online payment per month with the below methods?(Required.)
1-5 times
6-10 times
11-15 times
over 15 times
Nil
Alipay
Apple pay
Credit Card
EPS
E-Wallet
Octopus Card
Paypal
Tap & Go
TNG Wallet
WeChat Pay
17.We’ll share early notification with the survey respondents once the report is ready (expected in late Q1 2020).  Also, respondents may be invited to join our executive sharing session which will be held in early Q4 in Hong Kong.
Would you like further information on the report?
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Privacy Disclaimer:
Thanks for taking this survey. By joining the survey, you agree that the information you supply may be used to inform you of related products or services from the Organizer or its business partners.
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