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* 3. Did you acquire new and valuable knowledge from the UTURN training?

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* 4. Were you aware that up to 80% of patient errors can be avoided by better communication and less conflict between employees?

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* 5. Were you aware how damaging even minor miscommunication or disagreements can be to the confidence and care we promise our patients?

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* 6. Were you aware how damaging miscommunication or conflict can be to the everyday morale, motivation, and performance of our employees?

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* 7. Were you able to apply any of the principles you learned from the UTURN training to situations on the job over the past year?

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* 8. If No, Why not?

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* 9. If “Yes”, can you very briefly describe how you were able to prevent or turn a potential miscommunication or conflict into a more positive outcome?

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* 10. As a result of your training, how much have you improved at:

  No improvement Little improvement Some improvement Significant improvement Exceptional Improvement
Spotting or anticipating a potential miscommunication or conflict before it develops
Guarding against any disparaging communication or behavior that may be perceived as confrontational (e.g. interrupting, belittling, blaming, minimizing others’ contributions)
Listen respectively and patiently to the concerns of the other person
Keeping your ego out of conflict and remaining focused on a resolution
Taking full ownership and responsibility for the outcome (avoiding the blame game)

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* 11. During the times when you are faced with a conflict, how frequently do you:

  Never Rarely Sometimes Often All the time
Use the word “Yield” (or some other recognized word) to immediately postpone a UTURN
Use the word “UTURN” (or some other recognized word) to immediately alleviate or de-escalate a growing disagreement
Resolve or talk through a miscommunication until “you’re good”
Proactively take steps to use UTURN and neutralize a disagreement among other co-workers.
Mentor others on how to apply the UTURN approach

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* 12. Would you say applying these behaviors have improved your overall performance in some way?

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* 13. If YES, Please give a very brief example

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* 14. Overall, how much would you estimate your overall performance has improved over the past year as a result of becoming better at managing conflict?

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i We adjusted the number you entered based on the slider’s scale.

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* 18. To what extent does your immediate supervisor use the UTURN approach on the job?

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* 19. If “Never”, why is that?

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* 20. How would you rate the support and encouragement you received from your immediate supervisor as you began applying some of these UTURN behaviors on the job?

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* 21. To what extent do your co-workers use the UTURN approach back on the job?

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* 22. If “Never”, why is that?

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* 23. How much more effective would you be at avoiding miscommunication or conflict if your supervisor and all your co-workers also practiced the same UTURN behaviors every day (estimate)?

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i We adjusted the number you entered based on the slider’s scale.

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* 24. Have you had any reinforcements or refreshers of the UTURN approach over the past 6 months?

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* 25. How much would you estimate the hospital has decreased employee complaints over the past few months, as a result of applying some of the UTURN techniques/behaviors?

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i We adjusted the number you entered based on the slider’s scale.

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* 26. How much would you estimate the hospital has decreased patient complaints over the past few months, as a result of applying some of the UTURN techniques/behaviors?

0% 50% 100%
i We adjusted the number you entered based on the slider’s scale.

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* 27. What’s the single biggest factor back on your job that’s helping you apply the UTURN behaviors?

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* 28. What’s the single biggest factor back on the job that’s hindering you from applying the UTURN behaviors?

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