Question Title

* Please indicate how satisfied or dissatisfied you were with these aspects of your chat session today.

  Extremely dissatisfied Somewhat dissatisfied Somewhat satisfied Extremely satisfied
The effectiveness of the UPMC Health Plan employee in resolving your issue/question/concern
The language and conversational style of the UPMC Health Plan employee
The ease of use of the chat feature and related screens
The wait time before a UPMC Health Plan employee joined the chat
The number of text exchanges in the chat interaction

Question Title

* If you need to contact UPMC Health Plan in the future, will you use this chat feature again?

Question Title

* Other Comments:

T