This service standard relates to the number of complaints GMW receive from our unregulated customers about access to water during restrictions.
Service Standard: The number of verified concerns in relation to access during restrictions received and recorded in GMW’s Complaints Management System to be less than two per 1000 customers over a year.
Our business takes your complaints seriously and we want to minimise any issues we create, so we’ve evaluated why they’re being made and have found most often it’s about access to information. We now want you to tell us how we can better let you know about restrictions and changes to access.