Question Title

Image
Diversions Service Standards
Unregulated System
This service standard relates to the number of complaints GMW receive from our unregulated customers about access to water during restrictions.

Service Standard: The number of verified concerns in relation to access during restrictions received and recorded in GMW’s Complaints Management System to be less than two per 1000 customers over a year. 

Our business takes your complaints seriously and we want to minimise any issues we create, so we’ve evaluated why they’re being made and have found most often it’s about access to information. We now want you to tell us how we can better let you know about restrictions and changes to access. 

Question Title

* 1. Do customers want GMW to find other ways of getting information to them about changes to accessing water?

Question Title

* 2. In what form would you like to receive that information?

Question Title

* 3. Is there any more information you would like when we inform you about restrictions?

Question Title

* 4. Are you satisfied with the information – and frequency of information – about how we’re managing rostering and restrictions?

Question Title

* 5. Postcode

For further information or to submit any further suggestions please email us at YourSay@gmwater.com.au.

Goulburn-Murray Water protects your privacy by collecting and handling your personal information in accordance with the requirements of the Privacy and Data Protection Act 2014 (Vic). We may collect personal information, where you choose to provide it to us, for the purposes of contacting you regarding the Have your say @ GMW survey. If you do not provide us with your personal information, we may not be able to keep you updated. Information collected is usually disclosed to relevant GMW staff. You may gain access to and correct your personal information under the Freedom of Information Act 1982 (Vic). For further information, please refer to our Privacy Policy at www.g-mwater.com.au/privacy

T