Unitil.com Website Questionnaire

Unitil is conducting research that will help guide us in providing a website that is truly tailored to the needs of our customers. We appreciate your valued input!

  • Note: This questionnaire pertains to the public unitil.com website, not the MyUnitil account management portal.

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* 1. How often do you visit unitil.com?

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* 2. What device do you prefer to use when visiting unitil.com?

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* 3. What are the top three reasons you visit unitil.com?

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* 4. How easy is it to find what you're looking for at unitil.com?

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* 5. How easy is it to understand the information on unitil.com?

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* 6. How much of the information on unitil.com do you feel is relevant to you?

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* 7. What are the 3 most important things for your utility’s website to have?

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* 8. How would you rate the following aspects of the current unitil.com? (1=Worst, 10=Best)

  1 2 3 4 5 6 7 8 9 10
Visual appeal
Ease of use
Organization of information
Value of content
Search functionality
Use of common terminology / understandable language
Modern tools and functionality

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* 9. What is a feature you wish our website had?

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* 10. Do you have any other feedback or suggestions that could help improve our website?

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