Research for improving support experience

Warm greetings from the UNGM team!

We are working on improving your support experience! Help us with this quick 5-minute research!

Don't worry, the data we collect will be used only for this research. Your answers will not be considered as a request for assistance from the UNGM team.

Thanks for helping us out. From all of us at UNGM.

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* 1. What information were you trying to find?

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* 2. Did you find what you were looking for?

Yes

Partially

No

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* 3. If you found something, what do you think of the content?

You could tell us what was helpful, what was not. You could tell us also how easy/difficult it was to understand.

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* 4. How did you navigate the website to search for the information?

If possible, please describe the steps you took (e.g., used the top-right search box then accessed the help page through the left menu…). Tell us what works and what doesn’t work!

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* 5. What could we improve to help you search for this information?