TVFHT Patient Experience Survey Thank you for taking the time to answer this short survey about your care as a patient at this practice. Please note that your answers will be kept confidential. Your name will not be collected. It will not be possible to identify who completed a survey and who did not. Question Title * 1. Please identify the location(s) where you have received services from the Thames Valley Family Health Team. Ilderton - Middlesex Centre Family Medicine Clinic (36 Heritage Drive, Ilderton) London - Byron Family Medical Centre (1228 Commissioners Road West, London) London - Dr. G. Persaud (279 Wharncliffe Road North, London) London - Forest City Family Health Organization (450 Central Avenue, London) London - Oxford Medical Centre (Chelsey Park, London) London - Springbank Medical Centre (460 Springbank Drive, London) London - St. Joseph's Family Medical Centre (346 Platt's Lane, London) London - Victoria Family Medical Centre (60 Chesley Avenue, London) London - West London Family Health Centre (Westmount Mall, London) London - Westmount Family Physicians (Westmount Mall, London) London - Whitehills Family Medical Centre (1055 Fanshawe Park Road West, London) Mount Brydges - Southwest Middlesex Health Centre (22262 Mill Road, Mount Brydges) St. Thomas - Elmwood Family Health Centre (204 First Ave, St. Thomas) St. Thomas - Windemere Family Medical Centre (460 Wellington Street, St. Thomas) Strathroy - Strathroy Medical Clinic (74 Front Street East, Strathroy) Strathroy - West Middlesex Health Centre (Strathroy Family Health Organization- 278 Metcalfe Street West) Woodstock Family Health Team (959 Dundas Street OR 600 Princess Street, Woodstock) Unsure Question Title * 2. Which healthcare provider did you connect with? Physician Nurse Practitioner Social Worker/Social Service Worker Pharmacist Registered Nurse/Registered Practical Nurse Occupational Therapist Dietitian Psychologist Respiratory Therapist Don't Know/Prefer Not to Say Question Title * 3. Approximately, how many days did you wait to connect with your healthcare provider? Same day Next day 2-19 days 20+ days Don't know Question Title * 4. When you connect with your healthcare provider, do they involve you, as much as you want to be, in decisions about your care and treatment? Always Often Sometimes Rarely Never Question Title * 5. In your most recent appointment, how did you connect with your provider? In person Telephone Videoconference (e.g. OTN e-visit, Facetime, Zoom, Skype, WhatsApp, Google Meet/Hangout, etc.) Chat/Text Messaging Secure Messaging Email Other (please specify) Question Title * 6. Was this your preferred method of contact with your provider for this type of issue? Yes No Question Title * 7. If no, please select your preferred method(s) of contacting your provider? In person Telephone Videoconference (e.g. OTN e-visit, Facetime, Zoom, Skype, WhatsApp, Google Meet/Hangout, etc.) Chat/Text Message Secure Messaging Email Other (please specify) Question Title * 8. What options of contact were provided to you when you booked your most recent appointment? In person Telephone Videoconference (e.g. OTN e-visit, Facetime, Zoom, Skype, WhatsApp, Google Meet/Hangout, etc.) Chat/Text Message Secure Messaging Email Other (please specify) Question Title * 9. Were there any limitations that prevented you from connecting with your provider? (please select all that apply) No access to a computer/laptop/tablet No or unreliable access to internet No or unreliable access to a phone Instructions to join virtual visit were unclear Concerns about privacy and security More comfortable with in-person visit or health issue required an in-person visit to address Not comfortable with technology Other (please specify) Question Title * 10. How would you rate your overall experience with your most recent appointment? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 11. Do you have any other comments you would like to share: Done