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Tuboscope Customer Satisfaction Survey 2022
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1.
Did your recent Tuboscope experience meet or exceed your expectations?
(Required.)
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Invoicing
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Reports
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Quality of services provided
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Communication
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Customer portal access (Apps - GOLD, TruData, SIS)
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Delivery
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other (please specify)
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2.
Are you familiar or interested in the below NOV Tuboscope applications (Portals)? Check all that apply
(Required.)
Tuboscope GOLD™
- Online inventory tracking system that provides real-time material status and customizable reporting for accurate and efficient asset management.
TruData™
- Comprehensive inspection reporting system for the classification, inspection, and repair of rotary shouldered drill stem components
WellTrak
- Access to real-time and historical WellChek inspection reports that provide critical data to assist in string design, treatments, or mitigation techniques to extend the run life of wells.
Max Track™
- Track asset specifications, history, and location by serial number with a cloud-based asset-tracking software designed to help you make the most of your assets
RGAP
- Software used to recommend rod guide design, material, spacing and auxiliary equipment for beam and PCP applications
Wellmap Plus™
- Customer access to a single point portal that brings together WellChek™ inspection data, RGAP recommendations, deviation reports and coating recommendations to improve overall well performance by enabling better informed decision making on tubing and sucker rod string design, treatment or mitigation techniques
MasterDril
- Used in Canada, third-party inspection master data repository to upload inspection data into for use by operators, contractors, etc. as proof of inspection
TuboAfrica Customer Portal
- Allows businesses to upload inspection data for Africa, Germany, etc.
SIS - LGI
(Lift Gear Inspection) - Access Database which allows users to capture LGI inspection. This application is used by managers and inspectors to capture Lifting Gear Inspection data and generate the LGI Register, Failed Items, Report of Thorough Examination, and Load Test reports.
None of the above
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3.
Are there any elements of your business that you would like to see better connectivity with NOV Tuboscope portals (applications)?
(Required.)
Inventory
Invoicing
Reports
Delivery
Product/Service Performance
Monitoring
None of the above
Other (please specify)
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4.
How likely are you to use Tuboscope again?
(Required.)
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
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5.
Compared to competitive products/services, would you say Tuboscope is your preferred service provider?
(Required.)
Yes
No
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6.
What other Tuboscope products and services would you like to learn more about?
(Required.)
Inspection Services
TK™ Corrosion Control (internal coatings, GRE liners and custom coating)
Machining Services
TCS™ Hardbanding
Artificial Lift Technologies
Line Pipe connection systems
MSI Thread Protection Products
Asset Management
Nothing, I know everything Tuboscope has to offer.
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7.
Thinking forward, what challenges and needs do you see in your business that Tuboscope can help with?
(Required.)
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8.
How do you obtain information regarding Tuboscope?
(Required.)
Social Media
Sales Communication
NOV Marketing Emails
Website Updates
Operations Emails
Other (please specify)
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9.
If needed, can we contact you regarding your responses?
(Required.)
Yes
No
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10.
Contact Information
(Required.)
Name
*
Company
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Country
*
Email Address
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Phone Number
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