Welcome to TSB Thought Bank

The TSB Thought Bank is an email-based panel which helps us to improve the banking experience for all of our customers by hearing your feedback on TSB initiatives. As a panellist we will send you the occasional email asking you to tell us what you think about a broad range of topics, give feedback or trial using some of our products and services. Your feedback will be used as a sounding board to help shape the future of TSB.

To start off, we would like to know a bit more about you. As part of joining Thought Bank we would appreciate it if you could complete the following survey. It should only take about 5 minutes of your time.

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* 1. As well as TSB, which of the following banks do you have accounts with?

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* 2. Which of one these banks, do you consider your main bank?

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* 3. Which TSB services do you currently use? Tick all that apply.

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* 4. How often do you use the below services with TSB?

  Daily Several times a week Once a week Once a fortnight Once every 2-3 months Less often Never
Branch
Contact Centre
Online Banking
Mobile Banking
TSB ATM
Another bank’s ATM
Phone Banking
Text Banking

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* 5. Which of one the following statements about your banking needs do you most agree with?

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* 6. Which of the below best describes your household?

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* 7. Thank you for your time. You are now a part of TSB’s Thought Bank.

For future contact, please confirm below your name and the email address you would like TSB Thought Bank to send any emails to.

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