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Customer Feedback Survey
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1.
How would you describe your relationship with Trumpet & Horn?
(Required.)
I have purchased within the last 12 months
I have purchased in the past, but not recently
I have not purchased yet, but I’m considering it
I subscribe/follow but am just browsing for now
Other (please specify)
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2.
What originally brought you to Trumpet & Horn?
(Required.)
Engagement ring shopping
Anniversary / milestone
Personal jewelry / collecting
Research / learning about vintage jewelry
Gift purchase
Other (please specify)
3.
How did you hear about Trumpet & Horn?
Word of mouth / referral
Instagram
Tiktok
Pinterest
Google Search
ChatGPT
Press or blog
Other (please specify)
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4.
Which words best describes Trumpet & Horn? Select all that apply.
(Required.)
Unique
Vintage
Romantic
High quality
Luxury
Expensive
Trustworthy
Educational
Stylish
Other (please specify)
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5.
Which type of content do you find most valuable? Select all that apply
(Required.)
Diamond education
Vintage era education
Styling inpiration
Behind-the-scenes / sourcing
Customer stories
Instagram lives
I don't engage much with content
Other (please specify)
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6.
What matters most to you when purchasing fine jewelry? Select all that apply
(Required.)
Uniqueness
Craftsmanship
Heritage / history
Investment value
Brand reputation
Sustainability
Price
Speed of delivery / availability
Other (please specify)
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7.
How would you describe our current product assortment?
(Required.)
Unique and differentiated
Beautiful but limited in selection
Too niche
Too broad
Other (please specify)
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8.
How familiar are you with the 'Trumpet & Horn Exclusives' collection?
(Required.)
Extremely familiar
Very familiar
Somewhat familiar
Not so familiar
Not at all familiar
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9.
When shopping for vintage or antique jewelry online, what matters most to you? Select all that apply.
(Required.)
Clear photos
Video of the piece
Diamond certification
Historical information
Ring sizing guidance
Return policy
Customer reviews
Financing options
Other (please specify)
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10.
Are you interested in purchasing lab grown diamond jewelry?
(Required.)
Yes, I am interested in lab grown diamond jewelry
No, I am not interested in lab grown diamond jewelry
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11.
How would you rate your experience with our sales and concierge team?
(Required.)
Excellent
Good
Fair
Poor
I have not interacted with the sales and concierge team
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12.
What other jewelry brands are you actively considering or have purchased from recently?
(Required.)
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13.
If you have not purchased recently (or yet), what is the primary reason? Select all that apply.
(Required.)
Price
Want to see the piece in person
Need more product information
Unsure about authenticity
Waiting for the right piece
Nothing - I'm ready to buy
Other (please specify)
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14.
Please select the age range that best describes you:
(Required.)
Under 25
25–34
35–44
45–54
55-64
65+
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15.
Relationship status:
(Required.)
Single
In a Relationship
Engaged
Married
Other (please specify)
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16.
How likely are you to recommend Trumpet & Horn to a friend?
(Required.)
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10
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17.
If you could change anything about Trumpet & Horn, what would it be?
(Required.)
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18.
Thank you! Please enter your email address to receive 15% off your next purchase.
(Required.)
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