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Welcome. We invite city of Phoenix trash and recycling residential customers to complete a short survey about city services. This survey should only take 5-10 minutes to complete. Be assured that all answers are anonymous.

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* 1. Please provide your zip code.

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* 2. Currently, Phoenix trash and recycling residential customers receive the following services for the monthly fee of $26.80: weekly trash and recycling collection; quarterly bulk trash; nine household hazardous waste events per year; one free disposal, up to 1 ton, at any Phoenix transfer station per calendar month.

In the past year, which of these services have you used at least once. Please check all that apply.

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* 3. Please rank the importance of your current services, from most important to least important (1 = most important; 6 = least important).

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* 4. What overall satisfaction rating would you assign city of Phoenix trash and recycling services

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* 5. "Waste diversion" is the process to redirect certain trash away from the landfills to be recycled or re-used. How important is waste diversion to you and your household?

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* 6. On Nov. 12, the Public Works Department asked the City Council to consider rate change options for monthly trash and recycling services. The current fee of $26.80 a month has remained the same since 2009. Please review the options listed below and then select your most preferred option. (Choose one)

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* 7. The Phoenix City Council requested a breakdown of the rate options if the increase is "phased-in" over two years. Below is the alternate phased-in residential rate adjustment for options 1, 2 and 3.

Phased In Rates

If you chose Option 1, 2 or 3 in the previous question, are you in a favor of a phased-in residential rate adjustment?



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* 8. How did you hear about this survey?

Thank you very much for taking the time to complete this survey. We value your input and will share it with our management and City Council.
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