Travelsphere & Just You Tour Manager's End of Tour Report

1.

We hope you had a great tour. Thank you for giving our customers the holiday of a lifetime, we really do appreciate everything you do out on the road for us.

Just this report and your Tour Accounts to go and you'll be done ... ready for the next one!

Thanks again.

Tour Manager Team

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* 1. Please state your name

Name:

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* 2. Tour Departure Date - please enter in Day / Month / Year

Tour Departure Date

Date

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* 3. Tour Details

Tour Code

Tour Name

Number of Customers

Brand (e.g Travelsphere)

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* 4. UK Airport or Rail Station Experience

	Excellent	Good	Acceptable	Poor	N/A
Airport Representatives	Airport Representatives Excellent	Airport Representatives Good	Airport Representatives Acceptable	Airport Representatives Poor	Airport Representatives N/A
Check in staff	Check in staff Excellent	Check in staff Good	Check in staff Acceptable	Check in staff Poor	Check in staff N/A

Any further information

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* 5. Name of main Airline or Train Operator from/to the UK

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* 6. Airline or Train Experience from/to the UK

	Excellent	Good	Acceptable	Poor	N/A
On board service	On board service Excellent	On board service Good	On board service Acceptable	On board service Poor	On board service N/A
Punctuality	Punctuality Excellent	Punctuality Good	Punctuality Acceptable	Punctuality Poor	Punctuality N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A

Any further information

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* 7. Overseas Tour Coach

	Excellent	Good	Acceptable	Poor	N/A
Comfort	Comfort Excellent	Comfort Good	Comfort Acceptable	Comfort Poor	Comfort N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Driver	Driver Excellent	Driver Good	Driver Acceptable	Driver Poor	Driver N/A
Punctuality	Punctuality Excellent	Punctuality Good	Punctuality Acceptable	Punctuality Poor	Punctuality N/A

Any further information

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* 8. Overseas Rail Journey

	Excellent	Good	Acceptable	Poor	N/A
On board service	On board service Excellent	On board service Good	On board service Acceptable	On board service Poor	On board service N/A
Punctuality	Punctuality Excellent	Punctuality Good	Punctuality Acceptable	Punctuality Poor	Punctuality N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A

Any further information

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* 9. Overseas Airport Representation / Transfer Representatives

	Excellent	Good	Acceptable	Poor	N/A
Punctuality	Punctuality Excellent	Punctuality Good	Punctuality Acceptable	Punctuality Poor	Punctuality N/A
Friendliness	Friendliness Excellent	Friendliness Good	Friendliness Acceptable	Friendliness Poor	Friendliness N/A
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Acceptable	Customer Service Poor	Customer Service N/A

Any further information

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* 10. Hotel 1

Name

Resort

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* 11. Hotel 1 - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 12. Hotel 1 - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 13. Hotel 1 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 14. If you stayed in more than 1 Hotel, please rate each Hotel separately. Once you have rated all hotels you stayed in, please skip straight to Question 63.

Hotel 2 (If applicable)

Name

Resort

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* 15. Hotel 2 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 16. Hotel 2 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 17. Hotel 2 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 18. Hotel 3 (if applicable)

Name

Resort

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* 19. Hotel 3 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 20. Hotel 3 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 21. Hotel 3 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 22. Hotel 4 (if applicable)

Name

Resort

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* 23. Hotel 4 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 24. Hotel 4 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 25. Hotel 4 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 26. Hotel 5 (if applicable)

Name

Resort

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* 27. Hotel 5 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 28. Hotel 5 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 29. Hotel 5 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 30. Hotel 6 (if applicable)

Name

Resort

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* 31. Hotel 6 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 32. Hotel 6 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 33. Hotel 6 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 34. Hotel 7 (if applicable)

Name

Resort

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* 35. Hotel 7 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 36. Hotel 7 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 37. Hotel 7 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 38. Hotel 8 (if applicable)

Name

Resort

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* 39. Hotel 8 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 40. Hotel 8 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 41. Hotel 8 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 42. Hotel 8 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 43. Hotel 9 (if applicable)

Name

Resort

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* 44. Hotel 9 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please specify

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* 45. Hotel 9 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 46. Hotel 9 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 47. Hotel 10 (if applicable)

Name

Resort

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* 48. Hotel 10 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 49. Hotel 10 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 50. Hotel 10 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 51. Hotel 11 (if applicable)

Name

Resort

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* 52. Hotel 11 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 53. Hotel 11 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 54. Hotel 11 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 55. Hotel 12 (if applicable)

Name

Resort

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* 56. Hotel 12 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 57. Hotel 12 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 58. Hotel 12 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 59. Hotel 13 (if applicable)

Name

Resort

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* 60. Hotel 13 (if applicable) - Are there any accessibility issues at this hotel?

Yes

If yes please provide more information:

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* 61. Hotel 13 (if applicable) - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Rooms	Rooms Excellent	Rooms Good	Rooms Acceptable	Rooms Poor	Rooms N/A
Staff	Staff Excellent	Staff Good	Staff Acceptable	Staff Poor	Staff N/A
Location	Location Excellent	Location Good	Location Acceptable	Location Poor	Location N/A
Food	Food Excellent	Food Good	Food Acceptable	Food Poor	Food N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Acceptable	Cleanliness Poor	Cleanliness N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Coach accessibility	Coach accessibility Excellent	Coach accessibility Good	Coach accessibility Acceptable	Coach accessibility Poor	Coach accessibility N/A
Overall	Overall Excellent	Overall Good	Overall Acceptable	Overall Poor	Overall N/A

Any further comments

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* 62. Hotel 13 - Do you have any suggestions as to how this hotel could be improved?

Yes

If 'Yes' please give details

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* 63. Local Agent

	Excellent	Good	Acceptable	Poor	N/A
Local Agent	Local Agent Excellent	Local Agent Good	Local Agent Acceptable	Local Agent Poor	Local Agent N/A

Any further information

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* 64. Did you have a Local Guide(s)?

Yes

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* 65. How would you rate your Local Guide(s)?

	Excellent	Good	Acceptable	Poor	N/A
Local Guide	Local Guide Excellent	Local Guide Good	Local Guide Acceptable	Local Guide Poor	Local Guide N/A

Any further information

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* 66. Included excursions - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Selection available	Selection available Excellent	Selection available Good	Selection available Acceptable	Selection available Poor	Selection available N/A
Enjoyment & interest	Enjoyment & interest Excellent	Enjoyment & interest Good	Enjoyment & interest Acceptable	Enjoyment & interest Poor	Enjoyment & interest N/A
Quality	Quality Excellent	Quality Good	Quality Acceptable	Quality Poor	Quality N/A
Local guide	Local guide Excellent	Local guide Good	Local guide Acceptable	Local guide Poor	Local guide N/A

Any further comments

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* 67. Optional excursions - Please rate the following:

	Excellent	Good	Acceptable	Poor	N/A
Selection available	Selection available Excellent	Selection available Good	Selection available Acceptable	Selection available Poor	Selection available N/A
Enjoyment & interest	Enjoyment & interest Excellent	Enjoyment & interest Good	Enjoyment & interest Acceptable	Enjoyment & interest Poor	Enjoyment & interest N/A
Value for money	Value for money Excellent	Value for money Good	Value for money Acceptable	Value for money Poor	Value for money N/A
Local guide	Local guide Excellent	Local guide Good	Local guide Acceptable	Local guide Poor	Local guide N/A

Any further comments

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* 68. Please list any excursions not suitable for customers with limited mobility

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* 69. Were any pre-bookable Optional Excursions cancelled?

Yes - (If "Yes" please email the full details to customer.care@travelsphere.co.uk so refunds can be processed for those customers who pre-booked)

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* 70. Did you receive any complaints from any customers?

Yes

If 'Yes', please detail their complaints and your actions in resort to help resolve them

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* 71. Did any of the customers experience any of the following:

	Yes	No
Sickness and Diarrhoea	Sickness and Diarrhoea Yes	Sickness and Diarrhoea No
Accident	Accident Yes	Accident No
Theft	Theft Yes	Theft No
Loss	Loss Yes	Loss No
Illness resulting in hospitalisation	Illness resulting in hospitalisation Yes	Illness resulting in hospitalisation No

Any further comments

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* 72. Were there any customers whose limited mobility impacted the operation of the tour?

Yes

If yes please add customer bkg no., name and further details here:

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* 73. Were Vox Audio Guides provided on your tour?

Yes

Please provide any feedback here:

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* 74. If Vox Audio Guides were provided, were any lost/broken during the tour?

Yes

N/A

If yes please add further details here (ie no. affected etc)

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* 75. Health & Safety - Did you notice any Health and Safety issues on tour?

Yes

If 'Yes' please give details

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* 76. Please rate the tour itinerary overall

Excellent

Good

Acceptable

Poor

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* 77. Is there any further information you would like to add regarding your tour? How would you change the itinerary or improve the experience for our customers?

Yes

Please use the space provided to add any additional details you wish regarding this tour.

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* 78. For the tour page on the website, or in any published Marketing material, please finish this sentence, be as descriptive as you can as this will really help sell the tour. "I love this tour because ...."

Thank you for completing your Tour Report, we really appreciate it. The information helps us to review our tours and make necessary changes to the product based on your feedback.

By sending this report to Head Office you agree to your comments about "Why I love this tour" being used for Marketing material and on our websites along with your name. If you'd prefer your name not to be used, please contact the Tour Manager Team.

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* 1. Please state your name

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* 2. Tour Departure Date - please enter in Day / Month / Year

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* 3. Tour Details

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* 4. UK Airport or Rail Station Experience

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* 5. Name of main Airline or Train Operator from/to the UK

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* 6. Airline or Train Experience from/to the UK

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* 7. Overseas Tour Coach

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* 8. Overseas Rail Journey

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* 9. Overseas Airport Representation / Transfer Representatives

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* 10. Hotel 1

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* 11. Hotel 1 - Are there any accessibility issues at this hotel?

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* 12. Hotel 1 - Please rate the following:

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* 13. Hotel 1 - Do you have any suggestions as to how this hotel could be improved?

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* 14. If you stayed in more than 1 Hotel, please rate each Hotel separately. Once you have rated all hotels you stayed in, please skip straight to Question 63.Hotel 2 (If applicable)

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* 15. Hotel 2 (if applicable) - Are there any accessibility issues at this hotel?

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* 16. Hotel 2 (if applicable) - Please rate the following:

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* 17. Hotel 2 - Do you have any suggestions as to how this hotel could be improved?

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* 18. Hotel 3 (if applicable)

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* 19. Hotel 3 (if applicable) - Are there any accessibility issues at this hotel?

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* 20. Hotel 3 (if applicable) - Please rate the following:

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* 21. Hotel 3 - Do you have any suggestions as to how this hotel could be improved?

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* 22. Hotel 4 (if applicable)

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* 23. Hotel 4 (if applicable) - Are there any accessibility issues at this hotel?

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* 24. Hotel 4 (if applicable) - Please rate the following:

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* 25. Hotel 4 - Do you have any suggestions as to how this hotel could be improved?

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* 26. Hotel 5 (if applicable)

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* 27. Hotel 5 (if applicable) - Are there any accessibility issues at this hotel?

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* 28. Hotel 5 (if applicable) - Please rate the following:

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* 29. Hotel 5 - Do you have any suggestions as to how this hotel could be improved?

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* 30. Hotel 6 (if applicable)

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* 31. Hotel 6 (if applicable) - Are there any accessibility issues at this hotel?

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* 32. Hotel 6 (if applicable) - Please rate the following:

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* 33. Hotel 6 - Do you have any suggestions as to how this hotel could be improved?

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* 34. Hotel 7 (if applicable)

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* 35. Hotel 7 (if applicable) - Are there any accessibility issues at this hotel?

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* 36. Hotel 7 (if applicable) - Please rate the following:

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* 37. Hotel 7 - Do you have any suggestions as to how this hotel could be improved?

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* 38. Hotel 8 (if applicable)

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* 39. Hotel 8 (if applicable) - Are there any accessibility issues at this hotel?

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* 40. Hotel 8 (if applicable) - Please rate the following:

* 14. If you stayed in more than 1 Hotel, please rate each Hotel separately. Once you have rated all hotels you stayed in, please skip straight to Question 63.

Hotel 2 (If applicable)