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The Pawling Library

The Pawling Library Survey of Community Needs

The Pawling Library prides itself on providing the highest quality of services. One way we continue to do this is by surveying residents to measure opinions and interests. Information gathered from this survey may be used to enhance library services and programs. Your responses will help The Pawling Library to better serve you.

Please answer all of the questions on this survey. The results of this survey will be made available on the library’s website. All responses will be anonymous.


1.Do you have a library card?(Required.)
2.In the following age ranges, how many people in your household have a library card?
3.On average, how often do you visit the library?
4.Which of the following did you do during your recent visit to the library? (Check all that apply.)
5.If you were looking for materials from the library collection (books, DVDs, etc.), were you able to find something of interest to you?   
6.How would you rate the following library services?(Required.)
Excellent
Good
Fair
Poor
Don't Know / N/A
Customer Service
Collection (books, DVDs, music, newspapers, etc.)
Children's Programs
Teen Programs
Adult Programs
Online Services (website, catalog, research databases, etc.
ILL (Inter-library loan)
Library Policies
Computers and Printers
Internet Access
Facilities
Hours of Operation
Overall, how would you rate the Pawling Library?
7.Overall how important is The Pawling Library to you and your family?(Required.)
8.How Important is each of the following library services to you?(Required.)
Very Important
Important
Somewhat Important
Not Important
Don't Know / N/A
Borrowing materials (books, DVDs, music, etc.)
Reference (research assistance from librarians)
Programs (classes, story-times, etc.)
Teaching English to speakers of other languages (ESOL)
Computers and Printers
Help using computers, printers, etc.
Study rooms/reading areas/quiet spaces
Community meeting rooms
Internet access
ILL (Inter-library loan)
Online services (website, catalog, research databases, etc.)
Photocopier
Newspapers & magazines
Volunteer opportunities
9.Have you used the library during/after emergency situations (power outages, storms, etc.)?(Required.)
10.Do you think a good local library adds value to your home?(Required.)
11.How do you typically find out about library programs? Check all that apply.(Required.)
12.What is the first thing that comes to mind when you hear the word "library"?
13.What do you value MOST about The Pawling Library?
14.How could the library facilities be improved, if at all?
15.How could the library services be improved, if at all?
16.Are there any types of materials which you would use regularly but the library does not carry?

17.How does the library benefit you or the community?
18.Is there anything else you would like to tell us about The Pawling Library and its services?
19.Age:
20.Sex:
21.Highest level of education completed?
22.Primary language spoken in your household:
23.Employment: