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1. What is the first three letters of your postcode? (to identify your location)

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2. What time of day do you usually shop online?

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3. Which day(s) of the week do you usually shop online? (select all that apply)

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4. What are your typical online purchases? (select all that apply)

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5. How do you normally receive the goods that you purchase online? (select all that apply)

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6. For a typical online purchase, what would you be willing to pay for delivery of your goods?

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7. When buying online, would you prefer to see the cost of delivery included in the price of goods?

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8. When buying online, how important a factor in your purchase decision is delivery cost?

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9. When buying online, how important a factor in your purchase decision is delivery speed?

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10. When buying online, how important a factor in your purchase decision is the ease of returning goods?

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11. Which of these statements represent your last experience? (select all that apply)

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12. I would like delivery companies to text/call before they come.

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13. I would like delivery companies to provide reliable delivery window estimates of at least

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14. Which of the following best describes the area in which you live?

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15. How accessible is your address for delivery companies?

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16. Do you personally use sat nav?

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17. How important to you is the Internet?

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18. Do you sell goods online?

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19. Which modal activities are you involved in? (select all that apply)

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20. What is your main time of working/operations?

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