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40068 Thamesdown

18.Customer Satisfaction Survey

Thamesdown Transport is committed to providing you with bus services of the highest standard. To help us achieve this, please take a few minutes to answer this questionnaire.

In appreciation of your help, all questionnaires completed by Monday 22 February 2010 will be eligible for entry into a prize draw. The winner will receive a £50 Marks and Spencer Gift Card. To enter the prize draw, please complete the address panel at the end of the questionnaire.
1.What is your full home postcode?
This will be used for internal purposes only.
2.What is your age?
3.What is the main purpose of your journey today?
4.What type of ticket did you use today?
5.Please tell us about your journey today
Yes
No
Don't Know
Did the bus arrive at your boarding point on time?
Were the number and destination clear as the bus pulled up?
Was the bus easy to board and alight?
Was the driver helpful, friendly and polite?
Was the interior of the bus clean and tidy?
Was the temperature comfortable inside the bus?
Was the ride comfortable?
Did the bus arrive at your destination on time?
Was a car available for your journey?
6.How often do you travel on Thamesdown bus services?
7.Where do you normally obtain information about bus services? (Please tick all that apply).
8.In general, how do you rate the following aspects of Thamesdown bus services?
Good/Very Good
Adequate
Poor/Very Poor
Reliability (buses turning up)
Punctuality (buses running to time)
Frequency (how often buses run)
Time buses spend at stops
Convenience of your local bus stop
Time buses take to complete the journey
Number of places in Swindon served by buses
Availability of information about services
Value for money
Personal safety and security whilst travelling
9.Which of the following improvements would you like us to make to bus services in Swindon?
10.Compared to one year ago, do you think Thamesdown bus services are:
11.Please complete this box to enter the prize draw
12.Data Protection Act 1998: