This quiz is designed to test whether you know the basics to handle sales and reservations, and you read all of the documents on your portal.

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* 1. What is your first and last name?

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* 2. What email do you send if you update the price or details on a customer reservation?

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* 3. Do 100% of the tips go to the driver?

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* 4. Do customers normally get full refunds when they cancel?

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* 5. How can you lookup a customer or reservation?

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* 6. What should you never do with your company phone?

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* 7. Why is it very important that you book everything without asking, and regardless of what dispatchers say?

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* 8. When do you need to change the price on a reservation by Applying Rates under Billing actions.

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* 9. What do you do if you can't open Excel files on your computer?

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* 10. What do you do if it's been more than 30 minutes and you haven't received a call?

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* 11. What do you do if you can't open pdfs on your computer?

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* 12. What should you never do in Ridebits?

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* 13. How do I make sure I get paid on time?

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* 14. Why do you answer the phones on the first ring?

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* 15. What do you do if a customer wants to cancel their reservation?

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* 16. How do you answer the phone correctly?

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* 17. What email needs to be sent if it's an airport pickup and the airline or flight number are missing?

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* 18. How are refunds processed?

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* 19. What email do you send if the address is just a city and state?

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* 20. How do I see if I made a bonus and how much it was?

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* 21. How do you handle objections?

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* 22. Why is our service better?

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* 23. When are you allowed to disconnect a call when a customer is mistreating you?

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* 24. What's our cancellation policy?

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* 25. What email needs to be sent after a driver is assigned and prior to the customer being picked up?

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* 26. Who gets credit for the sale and how do I make sure I get credit?

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* 27. If you make a reservation inside Ridebits without using the website, what needs to be done that's out of the ordinary?

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* 28. What is your first goal on every call unless the customer already has a reservation.

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* 29. When are you allowed to use profanity, yell, be rude, or lie to a customer?

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* 30. When are rides no sharing and nonstop?

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* 31. When are customers allowed to reschedule?

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* 32. Do you follow the script all the time?

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* 33. Why is there a 30% cancellation fee when the customer cancels greater than 48 hours ahead of time.

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* 34. What is the minimum confirmed sales you need to create every hour to earn your sales bonus and not be at risk of being terminated?

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* 35. Can we charge pet cleaning fees for service dogs?

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* 36. Why is it important to write short internal notes with your first name?

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* 37. If a customer is really happy with the company and willing to write a 5 star review, what email do you send them?

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* 38. Are customers entitled to a refund if they received a Lyft?

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