Tenafly Pediatrics Patient Satisfaction Survey

 
100% of survey complete.

Tenafly Pediatrics is very interested in the opinions of our patients and their family members concering the care received at our practice. Your feedback is very important to us and will be used to help us improve our service. We ask that you kindly take a moment to complete this survey, which is voluntary and confidential. Thank you!

* 1. Your home zip code:

* 2. At which hospital was your last child delivered?

* 3. How did you first become aware of Tenafly Pediatrics?

* 4. Date of your last visit (estimate if necessary):

Date
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* 5. The primary office location(s) for your child's care:

* 6. Please rate your experience with our front office.

  Strongly Agree Agree Partly Agree/Disagree Disagree Strongly Disagree
Your calls get through to the office on the first attempt.
Your calls are answered in a courteous and helpful manner.
Once your call is answered, your request is handled professionally.
The receptionist who greets you is helpful and friendly.
The length of time you wait in the waiting room is reasonable.

* 7. Please rate your experience with the nursing/medical assistant staff.

  Strongly Agree Agree Partly Agree/Disagree Disagree Strongly Disagree
The person who escorts you to the exam room is courteous and helpful.
The length of time you wait in the exam room is reasonable.
The nursing staff answers your questions and concerns in a clear and understandable manner.
The nursing staff treats you/your child in a caring, respectful manner.

* 8. Please check the box next to your primary physician's name:

* 9. Please rate your experience with your primary physician.

  Strongly Agree Agree Partly Agree/Disagree Disagree Strongly Disagree
You are satisfied with the quality of care your child is receiving.
The physician answers your questions and concerns in a clear and understandable manner.
The physician treats you/your child in a caring, respectful manner.
The physician sees you on time.

* 10. Please comment on the office facilities you primarily go to:

  Strongly Agree Agree Partial Agree/Disagree Disagree Strongly Disagree N/A
The waiting room is clean and comfortable.
The exam room is clean and comfortable.
The bathroom is clean.
There is adequate parking.
The office hours are convenient.

* 11. Please rate your experience with our billing staff:

  Strongly Agree Agree Partial Agree/Disagree Disagree Strongly Disagree N/A
The bills you receive are accurate.
The bills you receive are easy to understand.
The billing staff handles your questions in a courteous and helpful manner.

* 12. Please answer the following question on your overall experience:

  Strongly Agree Agree Partial Agree/Disagree Disagree Strongly Disagree
I would recommend Tenafly Pediatrics to a friend or relative.

* 13. Overall, is our service...

* 14. What changes would you like to see us make to improve our service to you?

* 15. We welcome your comments on specific employees/physicians who have been particularly helpful. We also appreciate your comments on specific employees/physicians, if any, who did not address your needs.

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