Understanding Customer Response

Thank you for participating in this short study about customer experiences with online retailers. This survey will take approximately 1-2 minutes. Your responses will remain anonymous and will be used for research purposes only. No personal data will be shared with third parties.

Let's begin!

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* 1. Age Group

18-24

25-34

35-44

45-64

65+

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* 2. Gender

Male

Female

Non-binary / Other

Prefer not to say

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* 3. Highest level of education completed

High school or lower

College/University

Bachelor’s degree

Master’s degree or higher

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* 4. Employment Status

Student

Employed part-time

Employed full-time

Self-employed

Unemployed

Retired

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* 5. Income Level (per month, in USD)

Less than $1,000

$1,000-$2,000

$2,001-$3,000

$3,001-$4,000

More than $4,000

Prefer not to say

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* 6. Household Composition

Live alone

Live with a partner/spouse (no children)

Live with a partner/spouse and children

Live with parents or family members

Live with friends/others

For the next part you will need to imagine yourself in a situation and answer as if it were happening to you. There are no right or wrong answers—just your personal reaction.