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City of Miami Beach Planning Department Survey

The City of Miami Beach Planning Department would appreciate a few minutes of your time for a quick survey of your experiences with the Planning Department. Your participation and input will assist us in refining our processes to ensure that we deliver great customer service.
Thank you for your time.

1.Which title best describes how you do business with the Planning Department?
2.How long have you been doing business with the Planning Department
3.What was the subject of your most recent encounter with the Planning Department?
4.How would you rate your experience with the Planning Department Land Use Boards staff?
Excellent 
Good 
Fair 
Poor 
N/A
Customer Service 
Professionalism
Understanding Customers needs 
Timeliness
Employee's Knowledge 
5.Whats your level of satisfaction with the time it took for your permit to be issued?
6.How would you rate your experience with the inspection services? 
Excellent
Good 
Fair 
Poor
N/A
Customer Service 
Professionalism 
Understanding Customer's Needs 
Timeliness
Employee's Knowledge 
7.Please rate your agreement with the following statements using the scale below based on your experience with the Planning Department:
Strongly Agree
Agree
Neutral 
Disagree 
Strongly Disagree
N/A
The Inspections are fair 
The Inspections are consistent from one inspection to the next 
The Planning Department is open and interested in hearting concerns or issues of businesses 
It was easy to get a hold of someone who could help you in the Planning Department 
8.How would you rate your experience with the Plan Review process (Planning Department only)?
Excellent 
Good 
Fair
Poor
N/A
Customer Service 
Professionalism
Understanding Customer's Needs 
Timeliness
Employee's Knowledge 
9.Do you have any suggestions for improving our services?
10.Please, provide your email below if you would like to discuss your experience with a supervisor or (quality management representative):
Thank you for participating in the survey.
Current Progress,
0 of 10 answered