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Huhtamaki Flexibles Turkey (Elif)
Customer Experience Survey

In September 2021, Elif joined Huhtamaki, a key global provider of sustainable packaging for consumers worldwide. We believe in protecting food, people and the planet.

The following questions in this survey aim to measure the customer experience performance of Huhtamaki Flexibles Turkey (Elif)'s.
1.Please evaluate brand awareness of Huhtamaki Flexibles Turkey (Elif).
Very Well Known
Well Known
Known
Slightly Known
Very Slightly Known
Brand Awareness
2.Please evaluate the corporate image of Huhtamaki Flexibles Turkey (Elif) with respect to the definition of a reliable brand.
Completely Reliable
Very Reliable
Reliable
Slightly Reliable
Nonreliable
Corporate Image
3.Please evaluate Huhtamaki Flexibles Turkey (Elif)'s performance in innovation and adapting to technological changes. 
Brings Innovations to the Market
Quickly Adaptable
Fairly Adaptable
Follows Trends Behind
Slow
Innovation and change performance
4.Please scale the relevance of Huhtamaki Flexibles Turkey (Elif)'s brand with the following statements.
5 (Most Relevant) 
4
3
2
1 (Least Relevant)
Quality Oriented
Reliable
Global
Technological / Innovative
Environment Friendly
5.Please indicate the reason if your demand cannot be fulfilled by Huhtamaki Flexibles Turkey (Elif)'s in the past.
6.Do you think the pre- and after-sales visit frequency of Huhtamaki Flexibles Turkey (Elif) is sufficient? Please evaluate from to highest score of 5 to the lowest score of 1.
5
4
3
2
1
Sales
R&D
Technical Service
7.Considering all business processes, please evaluate the personal communication success of Huhtamaki Flexibles Turkey (Elif) team from the highest score of 5 to the lowest score of 1.
5
4
3
2
1
Personal Communication Success
8.How long does it take to get in contact with Huhtamaki Flexibles Turkey (Elif) Team when you try to reach them via e-mail, telephone, etc. regarding any subject?
0-1 hrs
2-6 hrs
7-12 hrs
13-24 hrs
2 days or more
Contact Time
9.Please evaluate the pre-sales technical service speed of Huhtamaki Flexibles Turkey (Elif) from the highest score of 5 to the lowest score of 1.
5
4
3
2
1
Pre-sales Technical Service Speed
10.Please evaluate the after-sales technical service speed of Huhtamaki Flexibles Turkey (Elif) from the highest score of 5 to the lowest score of 1.
5
4
3
2
1
After-sales Technical Service Speed
11.Please evaluate Huhtamaki Flexibles Turkey (Elif)'s speed in starting dealing with complaints after the complaint is submitted to Huhtamaki Flexibles Turkey (Elif).
0-6 hrs
7-12 hrs
13-24 hrs
2-4 days
5 days or more
Speed in Starting Dealing with Complaints
12.Please evaluate Huhtamaki Flexibles Turkey (Elif)'s speed in finalizing/solving complaints.
Very Fast
Fast
Moderate
Slow
Very Slow
Speed in Finalizing/Solving Complaints
13.Please share if there is anything else you’d like to add about your customer experience with Huhtamaki Flexibles Turkey (Elif).
Current Progress,
0 of 13 answered