Huhtamaki Flexibles Turkey (Elif)
Customer Experience Survey

In September 2021, Elif joined Huhtamaki, a key global provider of sustainable packaging for consumers worldwide. We believe in protecting food, people and the planet.

The following questions in this survey aim to measure the customer experience performance of Huhtamaki Flexibles Turkey (Elif)'s.

Question Title

* 1. Please evaluate brand awareness of Huhtamaki Flexibles Turkey (Elif).

	Very Well Known	Well Known	Known	Slightly Known	Very Slightly Known
Brand Awareness	Brand Awareness Very Well Known	Brand Awareness Well Known	Brand Awareness Known	Brand Awareness Slightly Known	Brand Awareness Very Slightly Known

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* 2. Please evaluate the corporate image of Huhtamaki Flexibles Turkey (Elif) with respect to the definition of a reliable brand.

	Completely Reliable	Very Reliable	Reliable	Slightly Reliable	Nonreliable
Corporate Image	Corporate Image Completely Reliable	Corporate Image Very Reliable	Corporate Image Reliable	Corporate Image Slightly Reliable	Corporate Image Nonreliable

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* 3. Please evaluate Huhtamaki Flexibles Turkey (Elif)'s performance in innovation and adapting to technological changes.

	Brings Innovations to the Market	Quickly Adaptable	Fairly Adaptable	Follows Trends Behind	Slow
Innovation and change performance	Innovation and change performance Brings Innovations to the Market	Innovation and change performance Quickly Adaptable	Innovation and change performance Fairly Adaptable	Innovation and change performance Follows Trends Behind	Innovation and change performance Slow

Question Title

* 4. Please scale the relevance of Huhtamaki Flexibles Turkey (Elif)'s brand with the following statements.

	5 (Most Relevant)	4	3	2	1 (Least Relevant)
Quality Oriented	Quality Oriented 5 (Most Relevant)	Quality Oriented 4	Quality Oriented 3	Quality Oriented 2	Quality Oriented 1 (Least Relevant)
Reliable	Reliable 5 (Most Relevant)	Reliable 4	Reliable 3	Reliable 2	Reliable 1 (Least Relevant)
Global	Global 5 (Most Relevant)	Global 4	Global 3	Global 2	Global 1 (Least Relevant)
Technological / Innovative	Technological / Innovative 5 (Most Relevant)	Technological / Innovative 4	Technological / Innovative 3	Technological / Innovative 2	Technological / Innovative 1 (Least Relevant)
Environment Friendly	Environment Friendly 5 (Most Relevant)	Environment Friendly 4	Environment Friendly 3	Environment Friendly 2	Environment Friendly 1 (Least Relevant)

Question Title

* 5. Please indicate the reason if your demand cannot be fulfilled by Huhtamaki Flexibles Turkey (Elif)'s in the past.

Never Happened Before

Lacking Inventory

Lead Time

Other (Please specify)

Question Title

* 6. Do you think the pre- and after-sales visit frequency of Huhtamaki Flexibles Turkey (Elif) is sufficient? Please evaluate from to highest score of 5 to the lowest score of 1.

	5	4	3	2	1
Sales	Sales 5	Sales 4	Sales 3	Sales 2	Sales 1
R&D	R&D 5	R&D 4	R&D 3	R&D 2	R&D 1
Technical Service	Technical Service 5	Technical Service 4	Technical Service 3	Technical Service 2	Technical Service 1

Question Title

* 7. Considering all business processes, please evaluate the personal communication success of Huhtamaki Flexibles Turkey (Elif) team from the highest score of 5 to the lowest score of 1.

	5	4	3	2	1
Personal Communication Success	Personal Communication Success 5	Personal Communication Success 4	Personal Communication Success 3	Personal Communication Success 2	Personal Communication Success 1

Question Title

* 8. How long does it take to get in contact with Huhtamaki Flexibles Turkey (Elif) Team when you try to reach them via e-mail, telephone, etc. regarding any subject?

	0-1 hrs	2-6 hrs	7-12 hrs	13-24 hrs	2 days or more
Contact Time	Contact Time 0-1 hrs	Contact Time 2-6 hrs	Contact Time 7-12 hrs	Contact Time 13-24 hrs	Contact Time 2 days or more

Question Title

* 9. Please evaluate the pre-sales technical service speed of Huhtamaki Flexibles Turkey (Elif) from the highest score of 5 to the lowest score of 1.

	5	4	3	2	1
Pre-sales Technical Service Speed	Pre-sales Technical Service Speed 5	Pre-sales Technical Service Speed 4	Pre-sales Technical Service Speed 3	Pre-sales Technical Service Speed 2	Pre-sales Technical Service Speed 1

Question Title

* 10. Please evaluate the after-sales technical service speed of Huhtamaki Flexibles Turkey (Elif) from the highest score of 5 to the lowest score of 1.

	5	4	3	2	1
After-sales Technical Service Speed	After-sales Technical Service Speed 5	After-sales Technical Service Speed 4	After-sales Technical Service Speed 3	After-sales Technical Service Speed 2	After-sales Technical Service Speed 1

Question Title

* 11. Please evaluate Huhtamaki Flexibles Turkey (Elif)'s speed in starting dealing with complaints after the complaint is submitted to Huhtamaki Flexibles Turkey (Elif).

	0-6 hrs	7-12 hrs	13-24 hrs	2-4 days	5 days or more
Speed in Starting Dealing with Complaints	Speed in Starting Dealing with Complaints 0-6 hrs	Speed in Starting Dealing with Complaints 7-12 hrs	Speed in Starting Dealing with Complaints 13-24 hrs	Speed in Starting Dealing with Complaints 2-4 days	Speed in Starting Dealing with Complaints 5 days or more

Question Title

* 12. Please evaluate Huhtamaki Flexibles Turkey (Elif)'s speed in finalizing/solving complaints.

	Very Fast	Fast	Moderate	Slow	Very Slow
Speed in Finalizing/Solving Complaints	Speed in Finalizing/Solving Complaints Very Fast	Speed in Finalizing/Solving Complaints Fast	Speed in Finalizing/Solving Complaints Moderate	Speed in Finalizing/Solving Complaints Slow	Speed in Finalizing/Solving Complaints Very Slow

Question Title

* 13. Please share if there is anything else you’d like to add about your customer experience with Huhtamaki Flexibles Turkey (Elif).