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* 1. How likely is it that you would recommend Level One Bank to a friend or colleague?

Not at all likely
Extremely likely

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* 2. Overall, how satisfied or dissatisfied are you with Level One Bank?

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* 3. How well do our products meet your needs?

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* 4. Overall, how would you rate the quality of your customer service experience?

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* 5. How did you first hear about Level One Bank?

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* 6. What factors influenced you most in choosing Level One Bank?

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* 7. Which of the following products do you currently utilize at Level One Bank?

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* 8. Which of the following products do you currently utilize at another financial institution?

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* 9. In thinking about the next 3-6 months, do your plans / needs include any of the following?

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* 10. Do you have suggestions that would help improve our products or customer service? Is there anything else you want us to know?

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* 11. Can you provide a brief testimonial about your experience? (Your response may be used on our website or other marketing materials, but rest assured, you will remain anonymous)

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* 12. Please provide your first and last name.

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* 13. Would you like us to contact you regarding this survey? If so, please tell us the best way to reach you.

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