Customer Satisfaction Survey Question Title * 1. How likely is it that you would recommend Level One Bank to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Overall, how satisfied or dissatisfied are you with Level One Bank? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 4. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative Question Title * 5. How did you first hear about Level One Bank? Referred by a friend, relative or business associate Drove by and saw a branch Newspaper / magazine ad Television ad Radio ad Online / social media ad Website Cash Mob event Other (please specify) Question Title * 6. What factors influenced you most in choosing Level One Bank? Past experience General reputation Friend / family referral Products / services Interest rates Advertising Convenience / location Staff member Other (please specify) Question Title * 7. Which of the following products do you currently utilize at Level One Bank? Checking account Savings account / CD Debit card Credit card Mortgage / refinance Home Equity Line of Credit Online Banking, Online Bill Pay and/or Mobile Banking Other (please specify) Question Title * 8. Which of the following products do you currently utilize at another financial institution? Checking account Savings account / CD Debit card Credit card Mortgage / refinance Home Equity Line of Credit Online Banking, Online Bill Pay and/or Mobile Banking Other (please specify) Question Title * 9. In thinking about the next 3-6 months, do your plans / needs include any of the following? New checking account New savings account or CD New mortgage or refinance Home Equity Line of Credit New business loan Ways to reduce your interest rates on loans Online or mobile banking services No immediate plans for financial services Other (please specify) Question Title * 10. Do you have suggestions that would help improve our products or customer service? Is there anything else you want us to know? Question Title * 11. Can you provide a brief testimonial about your experience? (Your response may be used on our website or other marketing materials, but rest assured, you will remain anonymous) Question Title * 12. Please provide your first and last name. Question Title * 13. Would you like us to contact you regarding this survey? If so, please tell us the best way to reach you. Email Address Phone Number Done