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Summon Client Survey_July 2013

Thank you for letting us know about your experiences with Summon. Direct feedback is critical to the continued enhancement of the service. This survey should take you about 15 minutes to complete.
1.Summon is implemented on the home page of my library as the default search for…
2.My library has embedded Summon search boxes in LibGuides, Research Guides, Blackboard, Course Pages or other library webpages?
3.Please rate how important it is that Summon...
Not
important
Highly
important
covers the "full breadth" of the library collection?
returns results fast?
returns relevant results?
provides facets and limiters for navigating results?
indexes institutional repositories and digital collections?
indexes topical reference content (Credo reference, Encyclopedias, etc.)?
indexes Open Access (freely available) content?
indexes A&I content?
allows rapid discovery of new PDA-accessible materials/ebooks?
recommends databases via the database recommender feature?
offers a discipline scoped search feature?
has reliable linking to desired full text content?
offers customization options via an API?
offers customization options via an administrative console?
allows libraries to create recommendations (Best Bets feature)?
offers a mobile interface?
provides usage analytics and other metrics?
offers a subject terms facet?
indexes my library’s LibGuides or Research Guides?
indexes newspaper articles content?
offers seamless save/export functionality with citation management tools (ex. RefWorks)?
provides documentation and training for the Summon service?
4.How satisfied are you with... 
Highly 
dissatisfied
Highly 
satisfied
the breadth of content coverage in Summon?
the speed of Summon results?
the relevancy of Summon results?
the facet and limiter options in Summon?
the treatment of institutional repositories and digital collections in Summon?
the coverage of licensed reference content in Summon?
the coverage of Open Access (freely available) content in Summon?
the coverage of A&I content in Summon?
the discoverability of new PDA-accessible materials/ebooks?
the quality of the recommendations provided via the database recommender?
the quality of discipline scoped searches?
the reliability of linking from Summon results to desired full text content?
the customization options via API for Summon?
the customization options via the administration console for Summon?
the customizabile recommendation features (Best Bets feature) of Summon?
the Summon mobile search experience?
the metrics and reports provided by Summon analytics?
the subject terms facet?
the treatment of LibGuides and research guides in Summon?
the coverage of newspaper content in Summon?
the Summon save/export functionality with citation management tools (ex. RefWorks)?
documentation and training for Summon features?
5.List any existing Summon features that you would like to see enhanced.  Please explain:
6.What new features, if any, would improve Summon or inspire you to use it more often? Please describe:
7.My overall satisfaction with Summon is…
Highly 
dissatisfied
Highly 
satisfied
8.Would you recommend Summon to another library?
Would not
Recommend
Definitely 
Recommend
9.Who is most responsible for maintaining Summon at your library?
10.What is your primary role at the library? Choose the best option and/or explain in the box provided.
11.Optional:  Please enter your country, Library, or, contact information if it is okay for us to contact you should we have follow up questions regarding your comments.
12.Optional: Please add any general comments not covered above:
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