Student Opinions on the FinAid Process Question Title * 1. What part of the financial aid process frustrates you the most? The complicated language used in financial aid forms. How long it takes to hear back about your financial aid submission status. Not being able to talk to the financial aid office (hold time, email replies, long lines). Having to print out forms and either fax them to the office or bring them in person. Going through the verification process. Resubmitting financial aid because of errors on the forms. How long it takes to fill out the financial aid forms. Other (please specify) Question Title * 2. What do you think would make the financial aid process better for you? Auto-fill questions on the forms you've already answered. Receive texts for task completion alerts and notifications for where your financial aid application is in the process of review. Brief explanations that help define unfamiliar financial aid terms. More availability for financial aid staff to answer questions and help students with financial aid counseling. Make the financial aid process paperless and keep it all online. Make the financial aid process mobile device friendly. Other (please specify) Done