University accommodation Question Title * Which campus is your feedback about? Cambridge Chelmsford Harlow Peterborough Question Title * Are you a Current UK or EU student Current international student Prospective student Alumni / former student Local landlord / prospective landlord Member of university staff Contractor Local resident Other (please specify) Question Title * What did you use The Residential Service for? To look for University Accommodation To ask a question about your University Accommodation To make a maintenance / repair query To ask a question about the YMCA, Sedley Court, The Forum, CB1 or NHS accommodation To make an appointment with a member of staff To attend a meeting / request a meeting / attend an appointment To collect or return keys / paperwork To look for private sector accommodation To advertise private sector accommodation To raise a query about private sector accommodation To request more information on a specific subject / issue To follow up on a previous enquiry Other (please specify) Question Title * Please rate the friendliness / helpfulness of our member of staff who assisted you Excellent Very good Good Not very good Poor Not applicable Comments Question Title * Please rate our understanding of your query Excellent Very good Good Not Very Good Poor Not applicable Comments Question Title * Please rate how informative our service was Excellent Very good Good Not Very Good Poor Comments Question Title * How easy to understand was the information / advice given? Excellent Very good Good Not Very Good Poor Comments Question Title * How long did you have to wait to be served? 1 minute or under Between 1 – 2 minutes Between 2 – 3 minutes Between 3 – 4 minutes Longer that 4 minutes Not applicable Other (please specify) Question Title * If you emailed us, how long did it take to get a response? Within 24 hours 2 days 3 days More than 3 days Other (please specify) Question Title * How satisfied were you with our overall level of service? Very satisfied Satisfied Fairly satisfied Dissatisfied Very dissatisfied Comments Question Title * Further comments and suggestions Done
