Strengthening Families Satisfaction Survey 2020-2021

Strengthening Families is a program offered by Sea to Sky Community Services (SSCS) that you recently participated in.

First, the basics...

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* 1. How did you find out about this program?

Brochure

Facebook

Instagram

Friend

Newspaper

Referred by Professional

Poster

Web Search

Word of Mouth

Other (please specify)

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* 2. Which community did you attend this program?

Squamish and surrounding area

Whistler

Pemberton

D'Arcy and North

Tell us how we did

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* 3. Are you satisfied with the content of the Strengthening Families program? (Think of things like the subjects or topics discussed during the program and the materials used.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 4. Are you satisfied with how the Strengthening Families program was delivered? (Think of things like the program time and location, your ability to speak with staff and ask questions, or whether there were opportunities to participate and learn.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 5. Have you been able to implement at home some of the strategies you've learned through the Strengthening Families program?

Always

Sometimes

Occasionally

Never

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* 6. What strategies have been the most beneficial to your family?

Communication

Discipline

Listening

Noticing/ignoring

Solving problems

Giving directions

Setting limits

None of the above

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* 7. Overall, has the Strengthening Families Program been an efficient and beneficial use of your time?

Yes

Somewhat

If not, please explain

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* 8. Was your support staff or facilitator courteous and respectful?

Yes

Somewhat

Comments and suggestions:

Any problems? We want to know!

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* 9. Did you have problems accessing or using our service during COVID-19?

Yes

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* 10. If yes, please let us know details.

Services were not available

I did not have the technology needed to participate

I did not hear about available services

SSCS communications were unclear

I was unable to contact an SSCS employee

I had challenges accessing the program location

I had challenges connecting to the online platforms

I had challenges accessing programs due to language and/or cultural barriers

Please provide details and suggestions regards the problems you had, so that we can improve:

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* 11. Please rate your experience with our organization and services you receibed.

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 12. What areas can we improve?

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* 13. Did we do something that you really appreciated?

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* 14. Are there any emerging gaps in local community services that you want to bring to our attention?

Have more to say?

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* 1. How did you find out about this program?

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* 2. Which community did you attend this program?

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* 3. Are you satisfied with the content of the Strengthening Families program? (Think of things like the subjects or topics discussed during the program and the materials used.)

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* 4. Are you satisfied with how the Strengthening Families program was delivered? (Think of things like the program time and location, your ability to speak with staff and ask questions, or whether there were opportunities to participate and learn.)

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* 5. Have you been able to implement at home some of the strategies you've learned through the Strengthening Families program?

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* 6. What strategies have been the most beneficial to your family?

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* 7. Overall, has the Strengthening Families Program been an efficient and beneficial use of your time?

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* 8. Was your support staff or facilitator courteous and respectful?

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* 9. Did you have problems accessing or using our service during COVID-19?

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* 10. If yes, please let us know details.

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* 11. Please rate your experience with our organization and services you receibed.

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* 12. What areas can we improve?

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* 13. Did we do something that you really appreciated?

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* 14. Are there any emerging gaps in local community services that you want to bring to our attention?

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* 15. Would you like us to follow up with you regarding your responses? If so, please leave your name and contact information.