Customer Service

STC Customer Service

Thank you for taking the time to provide us feedback on our customer service. STC values great and friendly customer service, so your comments are important to us. Please fill out one survey for each interaction with an STC staff member. All questions are optional except for question 2.

Question Title

* 1. In the past 30 days I have interacted with an STC staff member in the following ways: (Check all that apply)

Over the phone

By email

On a social network, such as MySTC

On a website, such as www.stc.org

In person

Other (please specify)

Question Title

* 2. The STC staff member I interacted with was:
(If you interacted with more than one staff member, please complete a survey for each staffer.)

Barbra Sanders, Membership Manager

Chip Boyd, Webmaster/Developer

Elaine Gilliam, Meetings Manager

Greg Larsen, CFO

Kevin Cuddihy, Media Manager

Liz Pohland, Director of Publications

Lloyd Tucker, Deputy Executive Director

Marta Sokol, Senior Accountant

Megan Fraser, Community Relations Assistant

Stacey O'Donnell, Business Development Manager

Steve Skojec, Director of Community Relations

Question Title

* 3. How would you rate the greeting you received from STC staff?

	Poor	Fair	Good	Very Good	Excellent	N/A
My greeting was	My greeting was Poor	My greeting was Fair	My greeting was Good	My greeting was Very Good	My greeting was Excellent	My greeting was N/A

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* 4. Was your correspondence with STC staff timely and professional?

Yes

Please describe.

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* 5. Overall, how would you rate the level of customer service provided by STC staff?

	Poor	Fair	Good	Very Good	Excellent
The customer service was	The customer service was Poor	The customer service was Fair	The customer service was Good	The customer service was Very Good	The customer service was Excellent

Customer Service

STC Customer Service

Question Title

* 1. In the past 30 days I have interacted with an STC staff member in the following ways: (Check all that apply)

Question Title

* 2. The STC staff member I interacted with was:
(If you interacted with more than one staff member, please complete a survey for each staffer.)

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* 3. How would you rate the greeting you received from STC staff?

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* 4. Was your correspondence with STC staff timely and professional?

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* 5. Overall, how would you rate the level of customer service provided by STC staff?

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* 6. Please provide any feedback, positive or negative, on STC's customer service.

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* 7. If you would like someone to follow up with you regarding any concerns, please enter your email address below.

Question Title

* 1. In the past 30 days I have interacted with an STC staff member in the following ways: (Check all that apply)

Question Title

* 2. The STC staff member I interacted with was:(If you interacted with more than one staff member, please complete a survey for each staffer.)

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* 3. How would you rate the greeting you received from STC staff?

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* 4. Was your correspondence with STC staff timely and professional?

Question Title

* 5. Overall, how would you rate the level of customer service provided by STC staff?

Question Title

* 6. Please provide any feedback, positive or negative, on STC's customer service.

Question Title

* 7. If you would like someone to follow up with you regarding any concerns, please enter your email address below.

* 2. The STC staff member I interacted with was:
(If you interacted with more than one staff member, please complete a survey for each staffer.)