Staff: Communications & Customer Service Listening & Learning Plan

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* 1. What is your job?

Administrator/Director

Teacher (including social worker, counselors, etc.)

Instructional Support Staff (para, TA)

Other Staff

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* 2. Where do you work?

School

Central Office

Hudson Avenue Service Center

Other locations (Hart Street, Martin Street)

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* 3. In what school or district department do you work (e.g., School #1, Edison, Budget Department, Transportation)?

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* 4. Thinking about your work environment, to what extent do you feel:

	Very Much	Somewhat	Not Very Much	Not at All
You are a valuable contributor to your school/department	You are a valuable contributor to your school/department Very Much	You are a valuable contributor to your school/department Somewhat	You are a valuable contributor to your school/department Not Very Much	You are a valuable contributor to your school/department Not at All
You are an important part of improving your school and/or the Rochester City School District	You are an important part of improving your school and/or the Rochester City School District Very Much	You are an important part of improving your school and/or the Rochester City School District Somewhat	You are an important part of improving your school and/or the Rochester City School District Not Very Much	You are an important part of improving your school and/or the Rochester City School District Not at All
Comfortable sharing your concerns about your school and/or the district	Comfortable sharing your concerns about your school and/or the district Very Much	Comfortable sharing your concerns about your school and/or the district Somewhat	Comfortable sharing your concerns about your school and/or the district Not Very Much	Comfortable sharing your concerns about your school and/or the district Not at All
Your thoughts and opinions are important to school and district leadership	Your thoughts and opinions are important to school and district leadership Very Much	Your thoughts and opinions are important to school and district leadership Somewhat	Your thoughts and opinions are important to school and district leadership Not Very Much	Your thoughts and opinions are important to school and district leadership Not at All

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* 5. How important is it for you to know about...

	Very important	Somewhat important	Not very important	Not important at all
Resources to support you in your job	Resources to support you in your job Very important	Resources to support you in your job Somewhat important	Resources to support you in your job Not very important	Resources to support you in your job Not important at all
Professional development opportunities	Professional development opportunities Very important	Professional development opportunities Somewhat important	Professional development opportunities Not very important	Professional development opportunities Not important at all
Data on students in your classroom or school	Data on students in your classroom or school Very important	Data on students in your classroom or school Somewhat important	Data on students in your classroom or school Not very important	Data on students in your classroom or school Not important at all
Districtwide data	Districtwide data Very important	Districtwide data Somewhat important	Districtwide data Not very important	Districtwide data Not important at all
RCSD and school accountability/performance	RCSD and school accountability/performance Very important	RCSD and school accountability/performance Somewhat important	RCSD and school accountability/performance Not very important	RCSD and school accountability/performance Not important at all
RCSD instructional priorities	RCSD instructional priorities Very important	RCSD instructional priorities Somewhat important	RCSD instructional priorities Not very important	RCSD instructional priorities Not important at all
School Choice & enrollment options	School Choice & enrollment options Very important	School Choice & enrollment options Somewhat important	School Choice & enrollment options Not very important	School Choice & enrollment options Not important at all
Code of Conduct/discipline	Code of Conduct/discipline Very important	Code of Conduct/discipline Somewhat important	Code of Conduct/discipline Not very important	Code of Conduct/discipline Not important at all
Food Service (including lunch menu)	Food Service (including lunch menu) Very important	Food Service (including lunch menu) Somewhat important	Food Service (including lunch menu) Not very important	Food Service (including lunch menu) Not important at all
Student transportation	Student transportation Very important	Student transportation Somewhat important	Student transportation Not very important	Student transportation Not important at all
Safety & Security	Safety & Security Very important	Safety & Security Somewhat important	Safety & Security Not very important	Safety & Security Not important at all
Extra-curricular & athletic activities/ events at schools	Extra-curricular & athletic activities/ events at schools Very important	Extra-curricular & athletic activities/ events at schools Somewhat important	Extra-curricular & athletic activities/ events at schools Not very important	Extra-curricular & athletic activities/ events at schools Not important at all
RCSD strategic plans	RCSD strategic plans Very important	RCSD strategic plans Somewhat important	RCSD strategic plans Not very important	RCSD strategic plans Not important at all
RCSD budget	RCSD budget Very important	RCSD budget Somewhat important	RCSD budget Not very important	RCSD budget Not important at all
RCSD Facilities Modernization Plan	RCSD Facilities Modernization Plan Very important	RCSD Facilities Modernization Plan Somewhat important	RCSD Facilities Modernization Plan Not very important	RCSD Facilities Modernization Plan Not important at all
Grant opportunities	Grant opportunities Very important	Grant opportunities Somewhat important	Grant opportunities Not very important	Grant opportunities Not important at all
Board policies	Board policies Very important	Board policies Somewhat important	Board policies Not very important	Board policies Not important at all
Operational policies & procedures	Operational policies & procedures Very important	Operational policies & procedures Somewhat important	Operational policies & procedures Not very important	Operational policies & procedures Not important at all

Other (please specify)

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* 6. How well do the Rochester City School District and/or your school provide you with the information you want to know about…

	Very well	Fairly well	Not very well	Not well at all
Your job requirements & performance	Your job requirements & performance Very well	Your job requirements & performance Fairly well	Your job requirements & performance Not very well	Your job requirements & performance Not well at all
Operational policies & procedures	Operational policies & procedures Very well	Operational policies & procedures Fairly well	Operational policies & procedures Not very well	Operational policies & procedures Not well at all
Resources to support you in your job	Resources to support you in your job Very well	Resources to support you in your job Fairly well	Resources to support you in your job Not very well	Resources to support you in your job Not well at all
School programs & activities	School programs & activities Very well	School programs & activities Fairly well	School programs & activities Not very well	School programs & activities Not well at all
Districtwide initiatives	Districtwide initiatives Very well	Districtwide initiatives Fairly well	Districtwide initiatives Not very well	Districtwide initiatives Not well at all

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* 7. RIGHT NOW, how often do you use the following to find information about the Rochester City School District and your school?

	Regularly/very often	Often	Occasionally	Never
Your supervisor	Your supervisor Regularly/very often	Your supervisor Often	Your supervisor Occasionally	Your supervisor Never
Collective Bargaining Unit (union) communications	Collective Bargaining Unit (union) communications Regularly/very often	Collective Bargaining Unit (union) communications Often	Collective Bargaining Unit (union) communications Occasionally	Collective Bargaining Unit (union) communications Never
School Newsletter	School Newsletter Regularly/very often	School Newsletter Often	School Newsletter Occasionally	School Newsletter Never
Website/RCSD	Website/RCSD Regularly/very often	Website/RCSD Often	Website/RCSD Occasionally	Website/RCSD Never
Website/School	Website/School Regularly/very often	Website/School Often	Website/School Occasionally	Website/School Never
SharePoint	SharePoint Regularly/very often	SharePoint Often	SharePoint Occasionally	SharePoint Never
BulletinBoard	BulletinBoard Regularly/very often	BulletinBoard Often	BulletinBoard Occasionally	BulletinBoard Never
Good News Digest	Good News Digest Regularly/very often	Good News Digest Often	Good News Digest Occasionally	Good News Digest Never
Leadership Link	Leadership Link Regularly/very often	Leadership Link Often	Leadership Link Occasionally	Leadership Link Never
Email	Email Regularly/very often	Email Often	Email Occasionally	Email Never
Text Message	Text Message Regularly/very often	Text Message Often	Text Message Occasionally	Text Message Never
Facebook	Facebook Regularly/very often	Facebook Often	Facebook Occasionally	Facebook Never
Twitter	Twitter Regularly/very often	Twitter Often	Twitter Occasionally	Twitter Never
Instagram	Instagram Regularly/very often	Instagram Often	Instagram Occasionally	Instagram Never
Robo-Call	Robo-Call Regularly/very often	Robo-Call Often	Robo-Call Occasionally	Robo-Call Never
Local media (TV, radio, newspaper)	Local media (TV, radio, newspaper) Regularly/very often	Local media (TV, radio, newspaper) Often	Local media (TV, radio, newspaper) Occasionally	Local media (TV, radio, newspaper) Never
Word-of-mouth (co-workers, friends)	Word-of-mouth (co-workers, friends) Regularly/very often	Word-of-mouth (co-workers, friends) Often	Word-of-mouth (co-workers, friends) Occasionally	Word-of-mouth (co-workers, friends) Never

Other (please specify)

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* 8. Pick the top three (3) ways you would like to receive information IN THE FUTURE from the Rochester City School District and/or your school?

Your supervisor

Collective Bargaining Unit (union) communications

School Newsletter

Website/RCSD

Website/School

SharePoint

BulletinBoard

Good News Digest

Leadership Link

Text Message

Mobile phone app

Facebook

Twitter

Instagram

Robo-Call

Local media (TV, radio, newspaper)

Word-of-mouth (co-workers, friends)

Other (please specify)

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* 9. How would you like to receive information on school closings and emergency situations (pick 2)?

School principal/your supervisor

Website/RCSD

Website/School

Text message

Mobile phone app

Facebook

Twitter

Instagram

Robo-Call

Local media (TV, radio, newspaper)

Other (please identify)

Other (please specify)

Staff: Communications & Customer Service Listening & Learning Plan

Question Title

* 1. What is your job?

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* 2. Where do you work?

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* 3. In what school or district department do you work (e.g., School #1, Edison, Budget Department, Transportation)?

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* 4. Thinking about your work environment, to what extent do you feel:

Question Title

* 5. How important is it for you to know about...

Question Title

* 6. How well do the Rochester City School District and/or your school provide you with the information you want to know about…

Question Title

* 7. RIGHT NOW, how often do you use the following to find information about the Rochester City School District and your school?

Question Title

* 8. Pick the top three (3) ways you would like to receive information IN THE FUTURE from the Rochester City School District and/or your school?

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* 9. How would you like to receive information on school closings and emergency situations (pick 2)?

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* 10. Please use the space below to share your additional thoughts.

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* 11. If you would like to be contacted to provide more information, please provide your work telephone number and email address.