2019 Satisfaction Survey

Question Title

* 1. Are you a Recreational Gymnast Family, Team Family or other?

Recreational Family

Team Family

We attend Parties or Open Gym

I would rather not say

Question Title

* 2. Based on our customer service, how likely are you to recommend Laketown Gymnastics to a friend?

Not At All Likely

Somewhat Likely

Neither

Yes

Absolutely

Not At All Likely

Somewhat Likely

Neither

Yes

Absolutely

Question Title

* 3. Please rate the support staff (front desk) at Laketown Gymnastics, 5 stars being the best! Please note anything that you think could be improved, or give someone a shout out!

Not at all helpful

Somewhat helpful

Neither

Pleasant Experience

They are awesome

Not at all helpful

Somewhat helpful

Neither

Pleasant Experience

They are awesome

Please let us know what we could do differently, or what we are doing exceptionally!

Question Title

* 4. How would you rate the sign up experience?

	Easy	Manageable	No Opinion	Room for improvement	Not good at all
Testing Week {where gymnasts are evaluated during class for skill level}	Testing Week {where gymnasts are evaluated during class for skill level} Easy	Testing Week {where gymnasts are evaluated during class for skill level} Manageable	Testing Week {where gymnasts are evaluated during class for skill level} No Opinion	Testing Week {where gymnasts are evaluated during class for skill level} Room for improvement	Testing Week {where gymnasts are evaluated during class for skill level} Not good at all
Testing Results {how you receive the results of testing week/ what class to sign up for next session}	Testing Results {how you receive the results of testing week/ what class to sign up for next session} Easy	Testing Results {how you receive the results of testing week/ what class to sign up for next session} Manageable	Testing Results {how you receive the results of testing week/ what class to sign up for next session} No Opinion	Testing Results {how you receive the results of testing week/ what class to sign up for next session} Room for improvement	Testing Results {how you receive the results of testing week/ what class to sign up for next session} Not good at all
Sign Up for the next session {how the sign up process is}	Sign Up for the next session {how the sign up process is} Easy	Sign Up for the next session {how the sign up process is} Manageable	Sign Up for the next session {how the sign up process is} No Opinion	Sign Up for the next session {how the sign up process is} Room for improvement	Sign Up for the next session {how the sign up process is} Not good at all

If frustrating, or if you have any other comments about the entire sign up process (from testing to sign up), please list them below!

Question Title

* 5. Please rate each item listed below!

	Excellent	Good	Fair	Poor	Very Bad
Overall Cleanliness of the Gym	Overall Cleanliness of the Gym Excellent	Overall Cleanliness of the Gym Good	Overall Cleanliness of the Gym Fair	Overall Cleanliness of the Gym Poor	Overall Cleanliness of the Gym Very Bad
Staff to Child Ratio	Staff to Child Ratio Excellent	Staff to Child Ratio Good	Staff to Child Ratio Fair	Staff to Child Ratio Poor	Staff to Child Ratio Very Bad
Friendliness of Front Desk Staff	Friendliness of Front Desk Staff Excellent	Friendliness of Front Desk Staff Good	Friendliness of Front Desk Staff Fair	Friendliness of Front Desk Staff Poor	Friendliness of Front Desk Staff Very Bad
Friendliness of Coaches	Friendliness of Coaches Excellent	Friendliness of Coaches Good	Friendliness of Coaches Fair	Friendliness of Coaches Poor	Friendliness of Coaches Very Bad
Knowledge of Front Desk Staff	Knowledge of Front Desk Staff Excellent	Knowledge of Front Desk Staff Good	Knowledge of Front Desk Staff Fair	Knowledge of Front Desk Staff Poor	Knowledge of Front Desk Staff Very Bad
Knowledge of Coaches	Knowledge of Coaches Excellent	Knowledge of Coaches Good	Knowledge of Coaches Fair	Knowledge of Coaches Poor	Knowledge of Coaches Very Bad

Please leave details on how we could improve, or what you believe we are doing well enough to not change!

Question Title

* 6. Based on our coaching staff, how likely are you to recommend Laketown Gymnastics to a friend?

Not at all likely

Somewhat Likely

Neither

Sure

We love Laketown Gymnastics!

Not at all likely

Somewhat Likely

Neither

Sure

We love Laketown Gymnastics!

Question Title

* 7. Please rate each item listed below!

	Excellent	Good	Fair	Poor	Very Bad
Coach Ability & Attentiveness	Coach Ability & Attentiveness Excellent	Coach Ability & Attentiveness Good	Coach Ability & Attentiveness Fair	Coach Ability & Attentiveness Poor	Coach Ability & Attentiveness Very Bad
Class Size	Class Size Excellent	Class Size Good	Class Size Fair	Class Size Poor	Class Size Very Bad
Class Availability {days & times}	Class Availability {days & times} Excellent	Class Availability {days & times} Good	Class Availability {days & times} Fair	Class Availability {days & times} Poor	Class Availability {days & times} Very Bad

Please leave details on how we could improve, or what you believe we are doing exceptionally!

Question Title

* 8. How do you feel about how your child is progressing in our gymnastics program?

I totally understand the progression process and feel good about where my child is at

I somewhat understand the progression process, but trust that my child is where they should be at

I don't understand the progression, but am fine with the process

I don't understand the progression at all, and would like to know more

How would you like to see this change? {Please note: you can find all our progression & skill level information on our FAQ page on our website!}

Question Title

* 1. Are you a Recreational Gymnast Family, Team Family or other?

Question Title

* 2. Based on our customer service, how likely are you to recommend Laketown Gymnastics to a friend?

Question Title

* 3. Please rate the support staff (front desk) at Laketown Gymnastics, 5 stars being the best! Please note anything that you think could be improved, or give someone a shout out!

Question Title

* 4. How would you rate the sign up experience?

Question Title

* 5. Please rate each item listed below!

Question Title

* 6. Based on our coaching staff, how likely are you to recommend Laketown Gymnastics to a friend?

Question Title

* 7. Please rate each item listed below!

Question Title

* 8. How do you feel about how your child is progressing in our gymnastics program?

Question Title

* 9. Does your child enjoy their class, and their coach? Please explain below!