23rd SSOW Orlando Question Title * 1. To tackle new challenges, how are you upskilling/ reskilling your workforce? (select all that apply) Allocate time during the workday for training Classroom training Coaching & mentoring Employee education and professional development programs Empowering employees to develop their own personal development plan In-house training i.e. rotation programs Online resources, webinars/ certification & degree programs Partnering with universities & education institutes Partnerships with tech companies/ technology players Tuition assistance Utilizing the gig economy Other (please specify) OK Question Title * 2. Which skills are you prioritizing for upskilling and new hires in your shared services center? (select top 3) Artificial intelligence Machine learning RPA Customer service Data analytics Financial skills Functional expertise Business acumen Innovation Second language skills Leadership Process excellence/ continuous improvement Technology/ automation Other (please specify) OK Question Title * 3. Are you considering/ have you implemented shared services/ GBS? Yes, full GBS implementation Yes, partial GBS implementation No, we tried GBS and reversed out of it Not yet, but planning in next 3-5 years No, and no plans to implement it OK Question Title * 4. What are your main objectives for shared services/ GBS in the next 5 years? (select top 3) Drive agility of service delivery Drive enterprise transformation Drive further efficiencies by leveraging smart technology Driving enterprise wide analytics Expand scope by incorporating other functions Expand value adding services (eg predictive analytics) Support enterprise digital change agenda Other: OK Question Title * 5. What are your key measures of success for your shared services center? OK DONE
