2025 SRM Research

Introduction
In last year's research, we found that suppliers are responsible for up to 50% of the end-customer experience. That means, the final mile of your customer experience is often delivered by someone who works for you indirectly, namely your suppliers. Whether it is a product on a shelf, a service interaction, or a digital touch-point.

Which is why this year we have chosen to explore how strong supplier relationships directly impact your end-customer experience. Being a customer of choice is a beneficial place to be for organisations, for reasons such as enabling better pricing and reducing risk. However, there is more to it than that. It is also about enabling your suppliers to delight your end customers. Suppliers who prioritise your business will go the extra mile by bringing their best people, sharing innovations early and ensuring quality and responsiveness when it matters most.

By participating in the 17th SRM research survey, you will gain:
  • A detailed benchmark of your supplier management performance, measured against global peers to highlight strengths and improvement areas.
  • A personalised report with the option for a tailored debrief from our supplier management experts.
  • A printed copy of this year’s SRM Research Report, featuring key findings, real-world case studies, and thought leadership from industry pioneers.
  • An exclusive invitation to attend our in-person SRM Summits in London, Chicago, and Melbourne this October and November.
The survey takes around 20 minutes to complete and we recommend you involve cross-functional team members to gain a comprehensive view of your supplier management maturity and opportunity areas.

Let’s explore how being a customer of choice directly influences your end-customer experience.

The 2025 SRM Research is supported by:

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Click here to read the research findings from recent years.

Privacy Policy
At State of Flux, we are committed to protecting and respecting your privacy. We will only use your personal information and survey responses to provide your benchmark and administer your account. We will not include any reference to your company in the report without your express permission.
 
 8% of survey complete.

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