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STATE OF CALIFORNIA
Clean Water State Revolving Fund Program
Drinking Water State Revolving Fund Program

Website and Customer Satisfaction Survey

Your opinion is valuable to us.  To improve our service to you in the future, we appreciate feedback on your experience with our website and customer service.  Thank you for your time! 
1.What is the main reason for your visit today?  (Check all that apply)
2.Were you able to find the information you were looking for today?
3.It was easy to find the information you were looking for.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
4.Did you use the "search" function on our website?
5.How often do you visit this website?
6.WEBSITE
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Information is easy to find.
Information is clear and easy to understand.
Content is accurate and up to date.
Website is visually appealing.
Website is well-organized.
Navigating around the website is easy.
I was satisfied with the overall experience of this website.
7.Have you contacted an SRF staff person?
8.How was our customer service?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Staff was courteous and helpful.
Staff provided complete and accurate information.
Staff provided a timely response to my phone call / email / letter.
9.As a result of your experience with us, what improvements can you recommend?