STATE OF CALIFORNIAClean Water State Revolving Fund ProgramDrinking Water State Revolving Fund Program Survey

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* 1. What is the main reason for your visit today? (Check all that apply)

Learn about the Clean or Drinking Water State Revolving Fund program

Find contact information for an SRF staff person

Get the latest SRF news

Get data or statistics

Find a form or publication

Find the current interest rate

Find the Financial Assistance Application

Other (please specify)

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* 2. Were you able to find the information you were looking for today?

Yes

No (Specify what information you were unable to find.)

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* 3. It was easy to find the information you were looking for.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

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* 4. Did you use the "search" function on our website?

Yes

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* 5. How often do you visit this website?

Often (daily or several times per week)

Regularly (weekly or several times per month)

Seldom (monthly or several times per year)

Rarely (first time or hardly ever)

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* 6. WEBSITE

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Information is easy to find.	Information is easy to find. Strongly Agree	Information is easy to find. Agree	Information is easy to find. Neutral	Information is easy to find. Disagree	Information is easy to find. Strongly Disagree	Information is easy to find. N/A
Information is clear and easy to understand.	Information is clear and easy to understand. Strongly Agree	Information is clear and easy to understand. Agree	Information is clear and easy to understand. Neutral	Information is clear and easy to understand. Disagree	Information is clear and easy to understand. Strongly Disagree	Information is clear and easy to understand. N/A
Content is accurate and up to date.	Content is accurate and up to date. Strongly Agree	Content is accurate and up to date. Agree	Content is accurate and up to date. Neutral	Content is accurate and up to date. Disagree	Content is accurate and up to date. Strongly Disagree	Content is accurate and up to date. N/A
Website is visually appealing.	Website is visually appealing. Strongly Agree	Website is visually appealing. Agree	Website is visually appealing. Neutral	Website is visually appealing. Disagree	Website is visually appealing. Strongly Disagree	Website is visually appealing. N/A
Website is well-organized.	Website is well-organized. Strongly Agree	Website is well-organized. Agree	Website is well-organized. Neutral	Website is well-organized. Disagree	Website is well-organized. Strongly Disagree	Website is well-organized. N/A
Navigating around the website is easy.	Navigating around the website is easy. Strongly Agree	Navigating around the website is easy. Agree	Navigating around the website is easy. Neutral	Navigating around the website is easy. Disagree	Navigating around the website is easy. Strongly Disagree	Navigating around the website is easy. N/A
I was satisfied with the overall experience of this website.	I was satisfied with the overall experience of this website. Strongly Agree	I was satisfied with the overall experience of this website. Agree	I was satisfied with the overall experience of this website. Neutral	I was satisfied with the overall experience of this website. Disagree	I was satisfied with the overall experience of this website. Strongly Disagree	I was satisfied with the overall experience of this website. N/A

Comments

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* 7. Have you contacted an SRF staff person?

Yes

No (skip to question 9)

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* 8. How was our customer service?

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Staff was courteous and helpful.	Staff was courteous and helpful. Strongly Agree	Staff was courteous and helpful. Agree	Staff was courteous and helpful. Neutral	Staff was courteous and helpful. Disagree	Staff was courteous and helpful. Strongly Disagree	Staff was courteous and helpful. N/A
Staff provided complete and accurate information.	Staff provided complete and accurate information. Strongly Agree	Staff provided complete and accurate information. Agree	Staff provided complete and accurate information. Neutral	Staff provided complete and accurate information. Disagree	Staff provided complete and accurate information. Strongly Disagree	Staff provided complete and accurate information. N/A
Staff provided a timely response to my phone call / email / letter.	Staff provided a timely response to my phone call / email / letter. Strongly Agree	Staff provided a timely response to my phone call / email / letter. Agree	Staff provided a timely response to my phone call / email / letter. Neutral	Staff provided a timely response to my phone call / email / letter. Disagree	Staff provided a timely response to my phone call / email / letter. Strongly Disagree	Staff provided a timely response to my phone call / email / letter. N/A

Comments and/or indicate the name(s) of any staff person you would like to commend.

STATE OF CALIFORNIA
Clean Water State Revolving Fund Program
Drinking Water State Revolving Fund Program

Website and Customer Satisfaction Survey

Question Title

* 1. What is the main reason for your visit today? (Check all that apply)

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* 2. Were you able to find the information you were looking for today?

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* 3. It was easy to find the information you were looking for.

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* 4. Did you use the "search" function on our website?

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* 5. How often do you visit this website?

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* 6. WEBSITE

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* 7. Have you contacted an SRF staff person?

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* 8. How was our customer service?

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* 9. As a result of your experience with us, what improvements can you recommend?