Please take 5-10 minutes to complete this important survey which will help us shape our programs and services, while providing essential feedback about our strengths and areas for improvement.

This survey reflects your experience only with SPLC Services, such as Transportation, GAIN, Meals Delivery, Day Programs,  Personal Care, Seniors Active Living Centre, etc, over the last 12 months. 

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Use the following guideline when answering the questions

<div style="text-align: center;">&nbsp;</div> <strong>Use the following guideline when answering the questions</strong>
Now let's start!

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* 1. Overall I had a good experience with SPLC

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* 2. I would recommend SPLC to family or friends

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* 3. Please tell us what worked well:

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* 4. Please tell us what could be improved:

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* 5. I was treated with respect and courtesy

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* 6. The staff at SPLC listened carefully to my needs

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* 7. Information was given in a way I could understand

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* 8. I was included in making decisions about my service and care, as much as I wanted to be

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* 9. Staff explained to me who would have access to my care information

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* 10. The services that I received from SPLC are sensitive to who I am as a person (race, culture, religion, gender, etc)

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* 11. SPLC services met my needs

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* 12. SPLC services contributed to my quality of life

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* 13. SPLC services contributed to my ability to live at home

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* 14. SPLC programs and services enhanced my community and social connection

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* 15. I was referred to other programs / services that I needed

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* 16. My Age:

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* 17. My Gender

Thank you for taking the time to complete SPLC's Client Experience Survey

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