Thank you for participating in this survey! Your feedback will help us customize our marketing/training plans to be better tailored to your specific needs. 
GENERAL OVERVIEW

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* 1. Tell us about a time when you felt most energized and/or passionate about working in partnership with Natura Bissé? Please describe in detail.

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* 2. What do you value most about partnering with Natura Bissé?

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* 3. If you had three wishes, what things or features would you ask from Natura Bissé to positively impact you and your team for 2022?

CUSTOMIZING RETAIL AND SALES TRAINING
Thinking about retailing, educating and inspiring your team 

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* 4. What training by Natura Bissé has been most helpful to you and your business? What did you/ your team enjoy most about it?  Did this training have a positive impact on your team?

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* 5. On a scale of 1-10, how easy is it for the team to work with Natura Bissé?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 6. Which products does your team like best and why?

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* 7. Retail sales can make a significant impact on your revenue. Would your team benefit from more sales training? What department would be most helpful to train on selling products (i.e., estheticians, reservations, spa concierge)?

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* 8. What is your average retail to treatment percentage?

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* 9. On a scale of 1-10 How interested are you (and the property) in increasing this percentage?

0 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 10. What system do you use to track your retail sales and does it work for you?

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* 11. With the current business climate and our strong need to be together, what retail selling training format would suit the team best? (multiple-choice, multiple answers, feel free to choose as many as you wish)

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* 12. Would you be open to a series of retail trainings?

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* 13. Do you have a training line item in your budget for 2022? Do you plan to keep or add this into your budget in the future?

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* 14. Which sales incentive programs (benefiting staff) work best in your spa?

COMMUNICATION TO GUESTS / CLIENTS

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* 15. What does your current client follow-up involve?

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* 16. Would you consider implementing client communication? (SMS texting, Phone call, etc)

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* 17. Would you appreciate additional training on how to best use social media to promote your business? If so, what topics would interest you?

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* 18. Which social media sites does your spa use?

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* 19. Tell us about a time when Natura Bissé provided social media content that worked to support your business? How can we improve our messaging or assets for you?

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* 20. What tools do you use to communicate information with your staff

UNDERSTANDING INCENTIVE & PROMOTION PROGRAMS

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* 21. Tell us about a time when an incentive programs worked best and benefited and motivated the team?

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* 22. Will you tell us about retail support or a sales promotion that had the best outcome for your guests? How did you measure its success?

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* 23. In the past couple of years, did you modify your commission structure for retail sales? If so - how was is modified and is it working?

EFFECTIVE EVENTS

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* 24. Which retail events are you currently able to host?

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* 25. In the past, which events have yielded the best results with your customers and why?

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* 26. Are you interested in brainstorming about event options for your spa?

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* 27. How likely is it that you would recommend Natura Bissé to a friend or colleague?

Not at all likely
Extremely likely

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* 28. Please list your Name, Title and Spa Account

T