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* 1. Staff and clinicians at Southlake reflect the diversity of the community

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* 2. You and your family are treated with dignity and respect

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* 3. You and your family are treated as partners in your care

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* 4. The hospital plans for changing needs in the community and responds appropriately

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* 5. The hospital invests in technology to improve your experience when you come to the hospital

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* 6. That Southlake provides clinical services outside of the hospital (e.g. follow up appointments at a different location)

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* 7. Health care providers at Southlake are able to use data from your personal health apps (e.g. smart phone, watch) when you’re being seen here

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* 8. Health care providers at other hospitals and clinics outside of Southlake can easily access information about you when they need it

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* 9. Partnerships and collaborations with other healthcare organizations should be an important way of caring for more patients and meeting the growing communities’ needs.

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* 10. With so many seniors in our region, Southlake should focus on a new approach for how best to care for older patients, regardless of their medical needs.

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* 11. How important is it for you to be able to communicate with your healthcare providers over email or the phone, as opposed to having to physically come to Southlake?

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* 12. Is there anything else that is very important to you and your family that has not been asked about here?

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